Customer Team Member reference: 1058828

This review provides an insightful look into the Customer Team Member role at Co-op, designed to help prospective candidates understand the opportunities and make informed career decisions.

The Co-op is seeking dedicated individuals to join their team as Customer Team Members at their Dunstable location. This permanent, part-time role offers 14 hours per week with the potential for regular overtime, providing a stable foundation for those seeking flexible employment.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits, including a generous 31 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for yourself and your family. The 30% discount on Co-op products is a significant perk for everyday savings.
• Career Development and Support: The role includes full, paid training and a commitment to supporting personal development and career progression. This indicates a genuine investment in employee growth. Co-op also offers market-leading policies to support colleagues through significant life events, showcasing a strong focus on employee wellbeing.
• Financial Wellbeing Tools: Access to Wagestream, a money management app, allows employees to draw down a percentage of their earned pay, providing valuable financial flexibility.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile, aiding in planning and managing personal commitments.
• Community Focus: For those passionate about local communities, this role offers opportunities to get involved in various activities and events, fostering a sense of purpose beyond the day-to-day tasks.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering support for candidates with disabilities through the Disability Confident scheme.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or older due to the nature of the shift patterns, which may include working before 6 am or after 10 pm.
• Flexible Working Pattern: The role requires a flexible approach to working hours, with shifts varying to include early mornings, afternoons, late evenings, and weekends. While this offers variety, candidates should ensure this aligns with their personal availability and preferences. Discussions about specific working patterns will occur during the interview process.
• Varied Responsibilities: As a Customer Team Member, responsibilities extend beyond till operation to include shelf restocking, general cleaning, and ensuring store safety and compliance. Candidates should be comfortable with a dynamic range of tasks.
• Application Process: The application process is designed to be accessible, allowing for mobile applications without a CV. However, it does involve two online assessments requiring approximately 20 minutes to complete.
• Customer-Centric Approach: A genuine care for customer needs, strong people skills, and a positive attitude towards problem-solving and change are essential qualities for success in this role.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a stable part-time role within a supportive and community-focused organization. The comprehensive benefits, commitment to employee wellbeing, and clear pathways for development make it an attractive prospect for career-minded individuals who value flexibility and a positive work environment.