Customer Team Member reference: 1058809

This review offers a detailed look at the Customer Team Member position at Co-op, providing potential candidates with insights into the role's advantages and key considerations for career growth.

Customer Team Member Opportunity at Co-op

Are you looking for a part-time role with a reputable organization that values its people and communities? The Customer Team Member position at Co-op, located at 1-2 Nursling Street, Nursling, Southampton, SO16 0XH, presents an engaging opportunity for individuals seeking to develop customer service skills and contribute to a local store environment.

Advantages for Aspiring Candidates:

This role offers a compelling package of benefits and development opportunities:

• Competitive Pay & Flexible Hours: Earn £12.60 per hour with the potential for regular overtime. While the contract is for 12 hours per week, the varied shifts, including early mornings, afternoons, late evenings, and weekends, offer flexibility. Specific scheduling will be discussed at the interview stage, allowing for alignment with personal commitments.
• Comprehensive Benefits Package: Co-op recognizes the importance of employee well-being. Successful candidates will enjoy 31 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for the entire family.
• Exclusive Employee Discounts: Benefit from a substantial 30% discount on all Co-op products in-store, alongside 10% discounts on a wide array of other brands.
• Paid Training & Development: Full, paid training is provided, ensuring you are well-equipped for the role. Co-op is committed to your personal development and career progression, offering dedicated support.
• Financial Well-being Tools: Access to Wagestream, a money management app, allows you to draw down a percentage of your earned pay as you need it, providing valuable financial flexibility.
• Supportive Work Environment: Co-op fosters a supportive culture, offering a 24/7 employee assistance service and market-leading policies designed to support colleagues through life events, including bereavement, pregnancy loss, fertility treatment, and menopause.
• Community Engagement: This role offers the chance to actively support your local community by getting involved in store activities and events.
• Inclusive Workplace: Co-op is dedicated to building diverse teams and welcomes applications from all backgrounds. They are committed to creating inclusive environments where everyone can thrive and offer support for candidates with disabilities through the Disability Confident scheme.
• Clear Rotas: Rotas are shared three weeks in advance and accessible via mobile, promoting better work-life planning.

Key Considerations for Your Career Path:

To thrive in this Customer Team Member role, consider the following:

• Age Requirement: Applicants must be 18 years or older, as the role may involve working before 6 am or after 10 pm.
• Customer-Centric Approach: The core of this role is providing friendly and thoughtful service. A genuine care for customer needs and strong people skills are essential for building positive relationships.
• Adaptability & Problem-Solving: The role involves a variety of tasks, from serving customers at the tills and on the shop floor to re-stocking shelves and ensuring store safety and legality (e.g., checking prices, dates, and temperatures). A positive attitude towards change and problem-solving will be highly beneficial.
• Teamwork: Collaboration is key. You'll be working as part of a friendly team, supporting colleagues to deliver excellent customer experiences and ensuring the store runs smoothly.
• Flexibility in Shifts: The working pattern includes varied shifts, so a degree of flexibility is necessary to accommodate store opening and closing times, as well as weekends.
• Application Process: The application involves a straightforward process, allowing for mobile application without a CV, followed by two short online assessments (approximately 20 minutes total).

This Customer Team Member position offers more than just a job; it's an opportunity to be part of an organization with a strong social purpose, offering excellent benefits and supporting your personal and professional growth. If you are a motivated individual with a passion for service and community, this role could be an excellent step in your career journey.