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Customer Service Assistant - Turner Sims: An Exciting Opportunity in the Heart of Live Music

Are you passionate about music and the vibrant energy of live performances? Do you excel in customer-facing roles, where your enthusiasm and professionalism can make a real difference? If so, the Customer Service Assistant position at Turner Sims, the University of Southampton's premier music venue, presents a truly compelling career opportunity.

Turner Sims is undergoing an exciting transformation, evolving from a respected concert hall into a dynamic creative hub dedicated to building an inclusive world through the joy of live music. This mission is deeply ingrained in their operations, aiming to connect communities locally and globally, and inspire audiences through extraordinary musical experiences. As a Customer Service Assistant, you will be an integral part of this mission, providing high-quality, professional service to everyone who interacts with Turner Sims.

Key Advantages for Aspiring Candidates:

• Immerse Yourself in the Arts: This role offers a unique chance to work within a thriving arts organization, surrounded by the passion and creativity inherent in a live music venue.
• Develop Customer Service Expertise: You'll gain valuable experience in delivering exceptional customer care, handling diverse situations, and utilizing a specialized CRM system (Spektrix) to maximize sales and audience engagement.
• Contribute to a Meaningful Mission: Be part of an organization dedicated to making music accessible and connecting communities. Your work will directly support their mission to share music that moves and inspires.
• Collaborative Team Environment: You will work supportively within the Turner Sims team, contributing to the successful delivery of all promoted events, engagement activities, and venue hires.
• Career Growth and Development: While experience in arts organizations is desirable, a commitment to learning and a passion for customer service are highly valued. This role provides a strong foundation for a career in the arts and cultural sector.
• Inclusive and Respectful Workplace: As part of the University of Southampton, Turner Sims is committed to fostering an environment where everyone can thrive. They are proactive in promoting a culture of inclusion, respect, and equality of opportunity, encouraging you to bring your whole self to work.
• Flexible Work Arrangement: The permanent part-time nature of this role (averaging 14 hours per week) with annualized hours, including flexible evening and weekend shifts, can offer a good work-life balance, particularly for those seeking to supplement their income or dedicate focused hours to a rewarding role.

Key Considerations for Your Career Path:

• Adaptability and Flexibility: The annualized hours model means your schedule will be flexible and may include regular daytime shifts alongside evening and weekend work, as well as occasional cover for colleagues. A willingness to adapt to these varying hours is essential.
• Technical Proficiency: While training will be provided on Spektrix, familiarity with standard computer systems like Microsoft TEAMS, Outlook, and word-processing software is expected.
• Commitment to Inclusion: A strong awareness and understanding of diversity, equality, inclusion, and the importance of making arts and culture accessible to all are crucial. This is a core value of Turner Sims.
• Proactive Communication: The ability to manage and prioritize your workload effectively and communicate clearly with both colleagues and the public will be key to your success.
• Interview Preparation: Candidates invited for an interview should be prepared to engage in a short comprehension task as part of the assessment process.

This position offers a fantastic opportunity for individuals who are passionate about music, customer service, and contributing to a culturally significant institution. If you're looking to build a career in a dynamic and inclusive environment, this role at Turner Sims is certainly worth exploring.