Customer Team Member reference: 1058977

This review offers insights into the Customer Team Member opportunity at Co-op, highlighting its advantages and key considerations for aspiring candidates.

Customer Team Member at Co-op: A Comprehensive Review for Career Growth

The Co-op is seeking dedicated individuals to join their team as Customer Team Members at their 110 High Street, Heathfield location. This permanent, part-time role offers a competitive hourly rate of £12.60 and a consistent 12 hours per week, with opportunities for regular overtime. The working pattern is 2pm-11pm, including weekends, with specific details to be discussed during the interview stage.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% employer contribution, and exclusive access to virtual healthcare services for yourself and your family.
• Significant Employee Discount: Benefit from a substantial 30% discount on all Co-op products in-store, and an additional 10% discount on other brands. This offers tangible savings for your everyday shopping.
• Financial Wellbeing Support: Access Wagestream, a money management app that allows you to draw a percentage of your earned pay before payday, providing valuable flexibility.
• Comprehensive Well-being Support: Co-op prioritizes employee well-being with a 24/7 employee assistance service and market-leading policies designed to support colleagues through life's significant events.
• Dedicated Training and Development: Co-op provides full, paid training, ensuring you have the skills and knowledge needed to excel. There's also a commitment to your personal development and career progression.
• Work-Life Balance Focus: Rotas are shared three weeks in advance and are accessible via your mobile device, promoting better planning and work-life integration.
• Community Engagement: This role offers opportunities to get involved in local community activities and events, fostering a sense of connection and purpose.
• Inclusive Workplace: Co-op is committed to building diverse teams and fostering an inclusive environment where all colleagues can thrive. They actively welcome applications from everyone and offer support for candidates with disabilities.

Key Considerations for Aspiring Candidates:

• Age Requirement: Due to the working hours, which may involve shifts before 6 am or after 10 pm, candidates must be aged 18 or over.
• Shift Pattern: The working pattern involves afternoon and evening shifts, including weekends (2pm-11pm). Candidates should assess if this schedule aligns with their personal commitments and preferences.
• Core Responsibilities: The role involves a variety of tasks, including customer service on tills and the shop floor, re-stocking shelves, maintaining store cleanliness, and ensuring product freshness and pricing accuracy.
• Customer-Centric Approach: A genuine care for customer needs, excellent people skills, and the ability to build positive relationships are essential.
• Adaptability: A positive approach to change and problem-solving is beneficial, as the role may involve adapting to new products, services, and store procedures.
• Application Process: The application involves completing two short online assessments, estimated to take around 20 minutes.

Career Path Potential:

While this role is a part-time position, Co-op's commitment to personal development and career progression is a significant advantage. The comprehensive training and supportive environment can serve as a strong foundation for individuals looking to build a career within the retail sector or at Co-op specifically. By gaining experience in customer service, stock management, and operational tasks, candidates can develop transferable skills that are valuable across various industries.

This opportunity is ideal for individuals who are passionate about providing excellent customer service, enjoy working as part of a team, and are looking for a role with a company that values its employees and the communities it serves. The robust benefits package and focus on well-being make this a compelling proposition for those seeking a stable and supportive part-time role.