Customer Team Member reference: 1059026

This opportunity at Co-op presents a compelling entry point into a customer-focused role, blending essential retail skills with a strong emphasis on community and colleague wellbeing. For individuals seeking flexible part-time work with valuable benefits, this Customer Team Member position is certainly worth exploring.

Key Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op distinguishes itself with an impressive array of benefits, even for part-time roles. This includes a generous 31 days of holiday (pro-rata), a significant 30% discount on Co-op products, and a substantial pension contribution of up to 10% from the employer. The inclusion of virtual healthcare services and a 24/7 employee assistance program further highlights a commitment to employee wellbeing.
• Focus on Wellbeing and Support: Beyond standard benefits, Co-op emphasizes a supportive work environment. With access to money management tools like Wagestream, and dedicated policies for life events such as bereavement and fertility treatment, candidates can expect a workplace that genuinely cares for their physical, mental, and financial health.
• Paid Training and Career Development: A significant advantage is the provision of full, paid training. This ensures that all new team members are well-equipped for their roles. The mention of dedicated support for personal development and career progression suggests opportunities for growth within the Co-op.
• Flexibility and Work-Life Balance: While the working pattern is varied, the role offers 12 hours per week with regular overtime, providing a degree of flexibility for those balancing other commitments. The rotas being shared three weeks in advance and accessible via mobile devices further enhances manageability.
• Community-Centric Approach: Co-op's long-standing commitment to fairness and community involvement is a core aspect of its identity. For individuals who value making a positive impact, this role offers opportunities to support local activities and events.
• Accessible Application Process: The ability to apply using a mobile device without the need for a CV simplifies the initial application stage, making it more accessible to a wider range of candidates.

Key Considerations for Your Career Path:

• Varied Shift Patterns: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Candidates should be prepared for this flexibility and ensure it aligns with their personal schedule and commitments. Discussion at the interview stage will be crucial to understand specific requirements.
• Customer Service Emphasis: This role is heavily focused on customer interaction. A genuine care for customer needs, strong people skills, and a positive attitude towards service are essential for success and job satisfaction.
• Retail Operations Involvement: Beyond customer service, the role encompasses a range of operational tasks such as stocking shelves and maintaining store cleanliness. Candidates should be comfortable with these hands-on responsibilities.
• Adaptability and Problem-Solving: The ability to embrace change and approach problem-solving positively is highlighted as a desirable trait. In a dynamic retail environment, this adaptability will be key.
• Part-Time Hours: The advertised contract is for 12 hours per week. While regular overtime is mentioned, candidates should have realistic expectations regarding the core hours and how this fits into their overall career aspirations.

In summary, this Customer Team Member position at Co-op offers a robust entry into the retail sector with exceptional benefits and a supportive culture. It is an excellent opportunity for individuals seeking meaningful part-time work, prioritizing customer engagement, and valuing a company with a strong ethical foundation and a commitment to employee wellbeing. By carefully considering the shift flexibility and operational aspects, candidates can determine if this role aligns with their career goals and lifestyle.