Customer Team Member reference: 1059377

## Opportunity Spotlight: Customer Team Member at Co-op Cardigan Road, Leeds This review aims to provide potential candidates with a comprehensive understanding of the Customer Team Member role at the Co-op's innovative "Co-op On The Go" location on Cardigan Road, Leeds. This is a unique chance to join a forward-thinking retail environment focused on food-to-go and delivery services, offering a distinct experience from traditional Co-op stores.

This role presents an exciting opportunity for individuals looking to develop their skills in a dynamic and customer-centric setting. The position emphasizes a commitment to excellent service, operational efficiency, and community engagement.

Advantages for Aspiring Candidates:

• Competitive Remuneration: The role offers a strong hourly rate of £12.60, with a premium of £16.80 per hour for night shifts (10 pm - 6 am). This financial incentive acknowledges the unique demands of evening and night operations.
• Flexible Working Patterns: With a focus on evening and night shifts (5 pm to late, and 10 pm to 6 am), this role can be particularly attractive to individuals seeking non-traditional working hours, potentially balancing with other commitments or career aspirations.
• Comprehensive Training and Development: Co-op provides full, paid training, ensuring all team members are equipped with the necessary skills and knowledge. This investment in your development supports your personal growth and career progression within the company.
• Exceptional Employee Benefits: As a Co-op colleague, you'll gain access to a generous package including:
  • 31 days of holiday (pro-rata for part-time roles).
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store.
  • Wagestream access for improved financial well-being.
  • A 24/7 employee assistance service.
• Supportive and Inclusive Culture: Co-op is dedicated to fostering a supportive work environment. They champion employee well-being, offering market-leading policies for life events and actively promoting diversity and inclusion.
• Direct Application Process: The ability to apply using a mobile device with no CV required simplifies the initial application, making the opportunity accessible to a wider range of candidates.
• Career Progression: Co-op's commitment to colleague support and development indicates potential pathways for career advancement within the organization.

Key Considerations for Your Career Path:

• Age Requirement: Applicants must be 18 years or older due to the nature of working before 6 am or after 10 pm.
• Shift Work and Flexibility: The role requires flexibility to work evening and night shifts. While specific hours are discussed at interview, a willingness to adapt to these working patterns is essential.
• Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and strong interpersonal skills to build positive relationships.
• Adaptability and Problem-Solving: The introduction of a new retail concept means a positive approach to change and the ability to effectively problem-solve will be highly valued.
• Operational Responsibilities: Beyond direct customer service, the role involves essential operational tasks such as restocking, cleaning, and ensuring store standards are maintained.
• Commitment to Community: Co-op's ethos emphasizes community involvement. Candidates who are keen to contribute to local initiatives will find this aspect particularly rewarding.
• Application Process: Be prepared to complete two online assessments, which are expected to take approximately 20 minutes.

This Customer Team Member position at Co-op Cardigan Road offers a compelling blend of competitive pay, excellent benefits, and a supportive work environment. It is an ideal opportunity for individuals who are passionate about customer service, thrive in dynamic settings, and are looking for a role that values their well-being and professional growth. If you are a proactive, adaptable individual with a commitment to making a positive impact, this could be an excellent next step in your career journey.