Customer Team Member reference: 1059362

Opportunity Overview: Customer Team Member at Co-op (Claygate, Esher)

This role at Co-op presents an exciting entry point into a customer-facing position with a strong emphasis on community and colleague well-being. As a Customer Team Member, you'll be at the heart of the store's operations, directly impacting the customer experience. This is a part-time, permanent position offering a competitive hourly rate and the prospect of regular overtime, making it a flexible option for those seeking consistent work with potential for additional hours.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op stands out with its impressive benefits, including a substantial 31 days of holiday (pro-rata for part-time), a strong pension scheme with up to 10% employer contributions, and an excellent 30% discount on all Co-op products, plus 10% off other brands. This offers significant financial savings and perks for employees.
• Comprehensive Well-being Support: Beyond standard benefits, Co-op offers robust support for your physical, mental, and financial health. This includes virtual healthcare services with GP appointments, eye care, and mental health support, as well as access to Wagestream for early access to earned wages and a 24/7 employee assistance service.
• Career Development and Training: The role comes with full, paid training, ensuring you're well-equipped for your responsibilities. Co-op also emphasizes personal development and career progression, suggesting pathways for growth within the organisation.
• Community Focus: Co-op's long-standing commitment to its members and communities is a core aspect of its ethos. As a Customer Team Member, you'll have the opportunity to contribute to local initiatives and events, making a tangible difference.
• Flexible Working with Advance Notice: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via mobile, allowing for better personal planning.
• Inclusive and Supportive Environment: Co-op actively promotes diversity and inclusion, celebrating differences and aiming for teams that reflect the communities they serve. They are committed to providing reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme.

Key Considerations for Your Career Path:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings (store opening) and late evenings (store closing), as well as weekends. Candidates need to be comfortable with this flexibility and discuss their availability further during the interview process. The requirement to work before 6 am or after 10 pm means applicants must be 18 or over.
• Customer Service Focus: The role is fundamentally about providing excellent customer service. This involves being friendly, helpful, responding to queries, and promoting Co-op Membership and products. A genuine care for customer needs and strong people skills are essential.
• Store Operations: Beyond customer interaction, you'll be involved in a range of store duties, including restocking shelves, ensuring product freshness and accuracy, and maintaining store cleanliness. A proactive approach and willingness to undertake varied tasks are beneficial.
• Adaptability: The description highlights the need for a positive approach to change and problem-solving. In a dynamic retail environment, being adaptable and able to learn new products and services efficiently is key.
• Application Process: The application is designed to be mobile-friendly and does not require a CV. It includes two online assessments that take approximately 20 minutes to complete.

This Customer Team Member position at Co-op offers a compelling opportunity for individuals seeking a rewarding role within a company that values its people and communities. It's particularly well-suited for those who are customer-centric, enjoy working as part of a team, and appreciate a company with a strong ethical foundation and comprehensive support system.