Customer Team Member reference: 1059529

## Customer Team Member Opportunity: A Comprehensive Look at a Rewarding Role at Co-op This review aims to provide potential candidates with a clear and insightful perspective on the Customer Team Member position at Co-op, highlighting the advantages and key considerations for career growth.

Are you seeking a customer-facing role that offers more than just a job? The Customer Team Member position at Co-op, located at 10/15 Station Parade, Hornchurch, RM12 5AB, presents a compelling opportunity for individuals eager to contribute to their local community and develop valuable skills. This part-time role, offering 16 hours per week with potential for regular overtime, comes with a competitive hourly rate of £13.85, which includes a London allowance.

The Co-op is renowned for its commitment to its colleagues, and this role embodies that ethos. As a Customer Team Member, you will be at the forefront of delivering exceptional service, ensuring customers have a positive shopping experience. Your responsibilities will be diverse, ranging from operating tills and assisting customers on the shop floor to vital tasks like restocking shelves and maintaining store cleanliness.

Joining the Co-op as a Customer Team Member offers a wealth of benefits that extend beyond the immediate role, focusing on your overall well-being and career progression:

• Financial Well-being: A strong hourly rate of £13.85, inclusive of a London allowance, is complemented by a significant 30% discount on all Co-op products and an additional 10% discount on other brands. Furthermore, the inclusion of Wagestream allows for access to a percentage of your earned pay before payday, offering valuable financial flexibility.
• Comprehensive Benefits Package: Co-op demonstrates a commitment to its employees' health and well-being through a robust benefits package. This includes 31 days of holiday (pro-rata for part-time colleagues), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more. An important aspect is the 24/7 employee assistance service, providing support during challenging times.
• Career Development and Training: You will receive full, paid training to equip you with the necessary skills for the role. The Co-op emphasizes personal development and career progression, providing dedicated support to help you grow within the organisation.
• Work-Life Balance and Predictability: While the role requires flexibility with varied shifts including early mornings, afternoons, late evenings, and weekends, the Co-op is committed to transparency. Rotas are shared three weeks in advance and are accessible via mobile, allowing for better planning.
• Supportive and Inclusive Culture: Co-op fosters a friendly and supportive team environment, encouraging collaboration and mutual support. The company champions diversity and inclusion, welcoming applications from all backgrounds and offering reasonable adjustments for candidates with disabilities.
• Community Impact: As a member of the Co-op team, you'll have the opportunity to support your local community through various activities and events, contributing to a positive social impact.

To ensure this opportunity aligns with your career aspirations and lifestyle, consider the following:

• Age Requirement: Due to the nature of the working hours, including potential shifts before 6 am or after 10 pm, candidates must be aged 18 or over.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings (starting as early as 5:30 am), afternoons, late evenings (up to 11 pm), and weekends. The specific shift arrangements will be discussed during the interview process, so it's important to be prepared for a flexible schedule.
• Application Process: The application is designed to be accessible, allowing you to apply using your mobile device without needing a CV. However, be aware that the process includes two online assessments, which typically take around 20 minutes to complete.
• Role Responsibilities: The role extends beyond transactional duties. It involves actively engaging with customers, problem-solving, maintaining stock levels, ensuring store standards, and being a proactive member of the store team. A genuine care for customers and colleagues, along with a positive attitude towards change, are essential qualities.

In conclusion, the Customer Team Member role at Co-op in Hornchurch offers a robust and rewarding opportunity for individuals seeking a stable part-time position within a company that prioritizes its people and their communities. The comprehensive benefits, commitment to training, and supportive culture make this a role worth serious consideration for those looking to embark on or continue a fulfilling career path in customer service.