Customer Team Member reference: 1059447

This is an excellent opportunity for individuals seeking a customer-facing role within a well-established and community-focused organisation. The Customer Team Member position at Co-op offers a blend of rewarding work, comprehensive benefits, and a supportive environment, making it an attractive prospect for those looking to advance their career in retail or customer service.

Key Advantages for Potential Candidates:

• Generous Benefits Package: Co-op is renowned for its employee welfare. Candidates can expect a significant holiday allowance (31 days pro rata), a competitive pension scheme with up to 10% employer contributions, and substantial discounts on Co-op products (30%) and other brands (10%). The inclusion of virtual healthcare services and a 24/7 employee assistance service underscores a commitment to employee wellbeing.
• Career Development and Training: The role comes with full, paid training, ensuring that all new team members are equipped with the necessary skills. Furthermore, Co-op explicitly mentions support for personal development and career progression, indicating a pathway for growth within the company.
• Flexible Working Patterns: While requiring a commitment to varied shifts, including early mornings, late evenings, and weekends, the role offers 12 hours per week with regular overtime. This flexibility, coupled with rotas shared three weeks in advance and accessible via mobile, allows for better work-life balance management.
• Community Impact: Co-op's long-standing commitment to its members and communities is a significant draw. This role offers the chance to contribute to local activities and events, fostering a sense of purpose beyond transactional customer service.
• Inclusive and Supportive Environment: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds. They offer reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme, ensuring a fair and supportive recruitment process.
• Financial Wellbeing: The inclusion of Wagestream, a money management app offering early access to earned pay, is a forward-thinking benefit that addresses immediate financial needs.
• Simplified Application Process: The ability to apply via mobile with no CV required streamlines the initial application, making it accessible to a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: Due to the nature of the shift patterns, candidates must be aged 18 or over.
• Shift Flexibility: The working pattern is described as varied, including early mornings (starting as early as 5:45 am) and late evenings (up to 11:15 pm), as well as weekends. Candidates should carefully assess their ability to commit to these times.
• Core Responsibilities: While customer service is central, the role also involves essential store operations such as restocking shelves, maintaining cleanliness, and ensuring product freshness and pricing accuracy. Candidates should be comfortable with a range of practical tasks.
• Application Assessment: Be prepared to complete two online assessments, which will take approximately 20 minutes.

In summary, this Customer Team Member role at Co-op presents a fantastic opportunity for individuals who are customer-oriented, adaptable, and value working for an organisation with strong ethical principles and a genuine commitment to its employees and the community. The extensive benefits, development opportunities, and inclusive culture make it a compelling choice for career advancement.