Customer Team Member reference: 1059723

Opportunity Review: Customer Team Member at Co-op (Springfield Garage, Wigan)

Are you seeking a customer-focused role with a strong emphasis on community and colleague well-being? This Customer Team Member position at Co-op's Springfield Garage in Wigan presents a compelling opportunity for individuals looking to contribute to a respected brand while enjoying substantial benefits and a supportive work environment.

This role is designed for those who thrive in a dynamic retail setting and possess a genuine passion for providing excellent customer service. As a Customer Team Member, you will be at the forefront of the Co-op experience, engaging directly with customers and ensuring their needs are met with a friendly and efficient approach.

Key Advantages for Candidates:

• Valuable Employee Benefits: Co-op offers an impressive package that goes beyond standard retail compensation. This includes:
  • A generous 31 days of holiday (pro-rata for part-time) to ensure a healthy work-life balance.
  • A robust pension scheme with up to 10% employer contributions, supporting your long-term financial security.
  • Access to virtual healthcare services for you and your family, providing convenient access to medical support.
  • A significant 30% discount on all Co-op products, plus 10% discounts on other brands, offering considerable savings.
  • Wagestream access, allowing you to manage your finances by accessing a percentage of your earned pay.
  • A 24/7 employee assistance service for immediate support.
• Comprehensive Training and Development: You will receive full, paid training, ensuring you are well-equipped for all aspects of the role. Co-op is committed to your personal development and career progression, providing dedicated support.
• Flexible Working with Predictability: While the working pattern involves varied shifts (early mornings, afternoons, evenings, and weekends), the company provides rotas shared three weeks in advance and accessible via mobile. This offers a degree of predictability and allows for better personal planning.
• Positive and Inclusive Culture: Co-op emphasizes a "different way" of doing business, focusing on fairness and colleague well-being. You'll be part of a friendly team with a commitment to supporting your physical, mental, and financial well-being, along with market-leading policies for life events.
• Community Engagement: This role offers the chance to support your local community by participating in various activities and events, fostering a sense of purpose and connection.
• Streamlined Application Process: You can apply using your mobile device, and no CV is needed, making the application process more accessible.

Key Considerations for Candidates:

• Shift Flexibility: The role requires flexibility to work a variety of shifts, including early mornings, late evenings, and weekends. While rotas are provided in advance, candidates should be prepared for this inherent variability.
• Varied Responsibilities: The position involves a broad range of tasks beyond till operations, including restocking shelves, cleaning, and ensuring store safety and compliance. Candidates should be comfortable with hands-on work and a dynamic environment.
• Customer-Centric Approach: A genuine care for customer needs and excellent interpersonal skills are essential for success in this role. The ability to build positive relationships and provide a great shopping experience is paramount.
• Embracing Change: A positive attitude towards change and problem-solving is beneficial, as you will be involved in introducing new products and services and adapting to evolving store needs.
• Part-Time Hours: This is a 16-hour per week part-time position with the possibility of regular overtime. Candidates should assess if this aligns with their career and personal goals.

The Co-op Customer Team Member role in Wigan offers a rewarding career path for individuals who are customer-oriented, adaptable, and value a supportive and benefit-rich work environment. If you are looking for a role where you can make a tangible difference in your community and benefit from a company that genuinely cares for its colleagues, this opportunity is certainly worth exploring.