Customer Team Member reference: 1059716

Customer Team Member - A Rewarding Opportunity at Co-op

This Customer Team Member role at Co-op in St Luke's Park, Wickford, presents a compelling opportunity for individuals seeking a part-time position with excellent benefits and a focus on community and employee well-being. If you're passionate about customer service and looking for a role that offers stability and growth potential, this could be an ideal fit for your career journey.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. Successful candidates will receive 31 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and valuable virtual healthcare services for you and your family. A significant perk is the 30% discount on all Co-op products, plus a 10% discount on other brands, offering tangible savings on your everyday needs.
• Financial Well-being Support: The inclusion of Wagestream, a money management app allowing access to a percentage of your earned pay, demonstrates a commitment to supporting your financial health.
• Career Development and Training: Co-op provides full, paid training, ensuring you're well-equipped for the role. There's also dedicated support for your personal development and career progression, indicating a genuine investment in your long-term growth within the company.
• Flexible Working & Work-Life Balance: While shifts are varied and include evenings and weekends, the role offers 16 hours per week with regular overtime opportunities. The commitment to sharing rotas three weeks in advance and making them accessible on your phone is a significant advantage for planning your personal life.
• Employee Assistance and Wellbeing: Beyond the tangible benefits, Co-op emphasizes supporting your physical, mental, and financial well-being. They offer a 24/7 employee assistance service and have market-leading policies to support colleagues through various life events.
• Community Focus: Co-op's long-standing commitment to its members and communities is a core value. This role offers the chance to support your local community by getting involved in activities and events, aligning your work with a purpose.
• Inclusive Workplace: Co-op actively promotes an inclusive workplace, celebrating diversity and encouraging teams to reflect the communities they serve. They also offer support and reasonable adjustments for candidates with disabilities, including guaranteed interviews for those who meet the minimum criteria under the Disability Confident scheme.
• Streamlined Application Process: The ability to apply using a mobile device without needing a CV simplifies the initial application, making it accessible and efficient.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates should be comfortable with this flexibility and discuss their availability during the interview process.
• Customer-Centric Approach: The role requires a genuine care for customer needs and excellent people skills to build positive relationships. A proactive and friendly attitude is essential for delivering great service on the tills and shop floor.
• Teamwork and Problem-Solving: You will be expected to work collaboratively with colleagues to solve customer issues and adapt to changes. A positive approach to problem-solving and introducing new products is valued.
• Operational Responsibilities: Beyond customer interaction, the role involves operational tasks such as re-stocking shelves, ensuring store safety and legality (e.g., checking prices, dates, and temperatures), and maintaining cleanliness.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which will take approximately 20 minutes.

This Customer Team Member position offers more than just a job; it's an opportunity to join a values-driven organization that prioritizes its people and communities. If you are a motivated individual with a passion for service and a desire to contribute to a supportive work environment, this role at Co-op warrants serious consideration for your career development.