Customer Team Member reference: 1059783

Job Review: Customer Team Member at Co-op (Monksford Street, Kidwelly)

This opportunity for a Customer Team Member at the Co-op in Monksford Street, Kidwelly, presents a compelling prospect for individuals seeking a part-time role with significant benefits and a focus on community. Let's delve into what makes this position stand out and key considerations for potential candidates.

Advantages for Potential Candidates:

• Generous Benefits Package: Co-op distinguishes itself with an impressive array of benefits. Candidates can look forward to 31 days of holiday (pro-rata for part-time), a substantial pension scheme with up to 10% employer contribution, and access to comprehensive virtual healthcare services for both employees and their families. This includes GP appointments, mental health support, and more, demonstrating a strong commitment to employee wellbeing.
• Employee Discount: A standout perk is the 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands. This offers immediate financial savings for everyday needs.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows employees to access a percentage of their earned pay before payday, providing valuable flexibility and support for financial management.
• Comprehensive Training and Development: Co-op offers full, paid training, ensuring that all candidates, regardless of prior experience, are well-equipped for the role. There's also a promise of dedicated support for personal development and career progression, indicating a pathway for growth within the organization.
• Work-Life Balance and Flexibility: While the role is part-time at 12 hours per week, the mention of regular overtime suggests the potential to increase hours. The company also provides rotas shared three weeks in advance and accessible via mobile, contributing to better personal planning.
• Community Focus: Co-op's long-standing commitment to fairness and community support is a significant draw for those who value working for an organization with strong ethical principles. The role encourages involvement in local community activities.
• Inclusive Workplace: The commitment to building diverse teams and creating an inclusive environment where colleagues can reach their full potential is a positive factor for candidates seeking a welcoming workplace. Co-op actively supports individuals with disabilities through their application process.
• Simplified Application Process: The ability to apply via mobile device without a CV significantly lowers the barrier to entry, making the opportunity accessible to a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: A crucial prerequisite for this role is being aged 18 or over, due to the nature of shifts that may fall before 6 am or after 10 pm.
• Varied Shift Pattern: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While flexibility is an advantage for some, candidates should be prepared for a less fixed schedule and discuss their availability thoroughly during the interview.
• In-Store Bakery Duties: A specific aspect of the role involves working in the in-store bakery. Candidates should have an interest in or be open to performing these tasks, which may include food preparation and handling.
• Core Responsibilities: The role encompasses a range of customer-facing duties, including operating tills, assisting customers on the shop floor, championing Co-op products and membership, restocking shelves, and maintaining store cleanliness. Candidates should be comfortable with a dynamic work environment.
• Problem-Solving and Adaptability: The job description emphasizes the need for a positive approach to change and problem-solving. Candidates who are proactive and adaptable will likely thrive in this environment.
• Application Assessments: Be aware that the application process includes two online assessments, taking approximately 20 minutes to complete.

Overall, the Customer Team Member position at Co-op offers a rewarding part-time role with an exceptional benefits package and a strong emphasis on employee wellbeing and community engagement. It's an excellent opportunity for individuals looking to gain valuable retail experience, develop their customer service skills, and contribute to a well-respected organization, provided they meet the age requirement and can embrace the varied shift patterns and diverse responsibilities.