Customer Team Member reference: 1059980

Opportunity Review: Customer Team Member at Co-op (West Park, Leeds)

For individuals seeking a dynamic and rewarding part-time role within a community-focused organisation, the Customer Team Member position at Co-op in West Park, Leeds presents a compelling opportunity. This role is ideal for those who thrive on direct customer interaction, enjoy a variety of daily tasks, and are looking for a stable position with excellent benefits.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers a truly impressive array of benefits that go beyond standard compensation. Notably, candidates will receive 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families. This includes GP appointments, mental health support, and more, underscoring Co-op's commitment to employee wellbeing.
• Significant Staff Discount: A standout perk is the 30% discount on all Co-op products in-store, plus 10% off other brands. This offers considerable savings for individuals and their households.
• Career Development and Training: Co-op emphasizes professional growth with full, paid training provided. The role also offers dedicated support for personal development and career progression, making it a valuable stepping stone for those looking to advance within the retail sector.
• Work-Life Balance Support: While requiring flexible working patterns, Co-op provides tools like Wagestream, allowing access to earned pay before payday, and rotas shared three weeks in advance and accessible via mobile, aiding in personal planning.
• Community Focus: Joining Co-op means becoming part of an organisation with a rich history of commitment to its members and communities. This role offers the chance to contribute to local initiatives and events.
• Inclusive Environment: Co-op actively fosters a diverse and inclusive workplace, welcoming applications from all backgrounds and offering support for candidates with disabilities throughout the recruitment process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years of age or over due to the nature of the shifts, which can include early mornings (before 6 am) and late evenings (after 10 pm).
• Flexible Working Pattern: The role requires a willingness to work varied shifts, including early mornings, afternoons, late evenings, and weekends. While the exact schedule will be discussed at interview, flexibility is a key requirement.
• Varied Responsibilities: Beyond traditional customer service at the tills, the role encompasses a range of duties. This includes working in the in-store bakery, re-stocking shelves, maintaining store cleanliness (including spillages), and ensuring stock accuracy and safety standards.
• Application Process: The application is designed to be accessible, allowing submission via mobile devices without a CV. However, candidates should be prepared to complete two online assessments, estimated to take around 20 minutes.
• Part-Time Contract: This is a 16-hours per week permanent, part-time contract, with the possibility of regular overtime.

Career Path Guidance:

This Customer Team Member position is an excellent entry point for individuals looking to build foundational skills in customer service, retail operations, and team collaboration. The provided training and emphasis on personal development suggest pathways to more senior roles within Co-op, such as Team Leader or Store Manager, should candidates demonstrate aptitude and ambition. The exposure to various store operations, including the bakery, can also lead to specialization or broader retail experience. The strong emphasis on wellbeing and community engagement aligns with values-driven career choices.