Customer Team Member reference: 1060197

## Opportunity Review: Customer Team Member at Co-op Are you seeking a part-time role that offers genuine benefits, a supportive environment, and a chance to make a difference in your local community? This Customer Team Member position at Co-op in St. John's Road, Woking, presents a compelling opportunity for individuals looking to grow their careers while contributing to a values-driven organization. This role is designed for individuals who enjoy customer interaction and thrive in a dynamic team setting. With a contract of 12 hours per week plus regular overtime, this position offers flexibility for those seeking to supplement their income or balance work with other commitments. The pay rate of £12.60 per hour is competitive and complemented by a comprehensive benefits package. ### Advantages for Candidates: This role offers a multitude of advantages, particularly for those at various stages of their career journey: * **Exceptional Benefits Package:** Co-op distinguishes itself with an impressive array of benefits. Colleagues receive: * **Generous Holiday Allowance:** 31 days of holiday (pro rata for part-time) provides ample opportunity for rest and personal time. * **Strong Pension Contributions:** An employer contribution of up to 10% demonstrates a commitment to your long-term financial security. * **Comprehensive Healthcare:** Access to virtual healthcare services, including GP appointments, mental health support, and more, ensures wellbeing for you and your family. * **Significant Product Discount:** A 30% discount on all Co-op products, plus 10% off other brands, offers substantial savings. * **Financial Wellbeing Support:** Stream, a money management app allowing access to earned wages before payday, provides valuable financial flexibility. * **Employee Assistance Program:** A 24/7 service offers support for a wide range of personal and professional challenges. * **Career Development and Training:** Co-op emphasizes growth and learning. Candidates will benefit from: * **Full, Paid Training:** Comprehensive training is provided, ensuring you are well-equipped for the role. * **Dedicated Support:** Opportunities for personal development and career progression are actively encouraged. * **Flexible Working and Work-Life Balance:** The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, allow for a degree of personalization. Rotas are shared three weeks in advance and are accessible via your mobile, aiding in personal planning. * **Community Focus and Values:** Co-op is renowned for its commitment to its members and local communities. As a Customer Team Member, you'll have the chance to: * **Support Local Initiatives:** Engage in community activities and events, contributing positively to the area. * **Champion Co-op Values:** Be part of an organization with a long-standing history of fairness and ethical practice. * **Inclusive and Supportive Environment:** Co-op is dedicated to building diverse teams and fostering an inclusive workplace where everyone can thrive. They actively welcome applications from all backgrounds and offer support for individuals with disabilities. ### Key Considerations for Candidates: To ensure this opportunity aligns with your career aspirations, consider the following: * **Shift Flexibility:** The working pattern requires flexibility to cover store opening and closing times, including weekends. This is a crucial aspect to discuss during the interview to ensure it meets your personal availability. * **Customer-Centric Approach:** The role demands a genuine care for customer needs and excellent interpersonal skills. If you enjoy engaging with people and providing outstanding service, this will be a strong fit. * **Adaptability and Problem-Solving:** You will be expected to contribute to a smooth-running store by restocking, maintaining cleanliness, and adapting to new products and services. A positive attitude towards change and problem-solving is essential. * **Application Process:** While no CV is needed, the application involves two online assessments taking approximately 20 minutes. Be prepared to dedicate this time to showcase your suitability. * **Part-Time Nature:** This is a part-time role (12 hours per week), though regular overtime is available. Ensure this aligns with your overall career and personal income goals. ### Guidance for Your Career Path: This Customer Team Member role serves as an excellent entry point into the retail sector or a valuable addition to your current career portfolio. * **Foundation in Customer Service:** Develop core skills in customer interaction, sales, and problem-solving that are transferable across many industries. * **Teamwork and Collaboration:** Gain experience working effectively within a team, contributing to shared goals and supporting colleagues. * **Retail Operations Knowledge:** Understand the practicalities of retail, from stock management to merchandising and health and safety. * **Values-Based Employment:** For those seeking to work for organizations that prioritize ethical practices and community impact, this role offers a direct connection to Co-op's mission. * **Pathway to Progression:** While a part-time role, Co-op's commitment to training and development suggests potential avenues for growth within the organization for motivated individuals. In conclusion, this Customer Team Member position at Co-op offers a compelling blend of competitive pay, exceptional benefits, and a supportive, values-driven work environment. By considering the key aspects of the role and aligning them with your career aspirations, you can determine if this is the right step for your professional journey.