Customer Team Member reference: 1059196

This review offers a comprehensive look at the Customer Team Member position at Co-op, located in High Street, Starbeck, Harrogate. Designed to assist potential candidates in understanding the role and its career implications, this overview highlights the key advantages and considerations for those seeking a fulfilling part-time opportunity.

Understanding the Opportunity: Customer Team Member at Co-op

The Co-op is seeking dedicated Customer Team Members to join their friendly and community-focused team. This permanent, part-time role, offering 12 hours per week with the potential for regular overtime, presents a valuable chance to contribute to a well-established organization with a strong ethical foundation.

Key Advantages for Candidates:

• Competitive Pay and Regular Hours: With a starting pay of £12.60 per hour and a structured 12-hour week, this role offers financial stability. The availability of regular overtime provides flexibility to increase earning potential.
• Exceptional Benefits Package: Co-op employees enjoy a truly impressive benefits package. This includes a generous 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Significant Employee Discount: A standout benefit is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands. This offers considerable savings on everyday essentials.
• Supportive Work Environment: Co-op prides itself on a supportive culture that prioritizes employee wellbeing. This includes access to virtual healthcare, a 24/7 employee assistance service, and market-leading policies for life events.
• Comprehensive Training and Development: Full, paid training is provided, ensuring you are well-equipped for the role. The opportunity for personal development and career progression is actively encouraged.
• Flexible Working Arrangements: While shifts are between 06:00 and 10:00, discussions at the interview stage will help tailor a working pattern to suit individual needs, within the operational requirements.
• Modern Application Process: The ability to apply using a mobile device without needing a CV simplifies the initial application, making it accessible and efficient.
• Community Focus: Co-op's long-standing commitment to its communities is a core value. As a Customer Team Member, you'll have the opportunity to get involved in local initiatives and events.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or older due to the potential need to work before 6 am or after 10 pm.
• Shift Flexibility: While the core hours are early morning, flexibility within this window will be discussed at the interview. The ability to adapt to a range of shifts is a positive attribute.
• Diverse Responsibilities: The role involves a variety of tasks beyond customer service, including working in the in-store bakery, restocking shelves, cleaning, and ensuring store safety and compliance. A willingness to undertake these duties is essential.
• Application Assessments: The application process includes two online assessments, which will take approximately 20 minutes to complete.
• Commitment to Inclusion: Co-op is dedicated to building diverse teams and welcomes applications from all backgrounds. They are part of the Disability Confident scheme and offer reasonable adjustments during the recruitment process.

Career Pathing and Development:

This role is an excellent entry point into retail and offers a solid foundation for a career within the Co-op. The emphasis on training, support for personal development, and the structured benefits package provide a strong platform for growth. For individuals who enjoy customer interaction, teamwork, and contributing to their local community, this Customer Team Member position represents a promising opportunity to build a rewarding career path.