Customer Team Member reference: 1061245

This review offers insights into the Customer Team Member position at Co-op on Booker Avenue, Mossley Hill, Liverpool. We'll guide you through the advantages and key considerations to help you assess if this role aligns with your career aspirations.

The Opportunity: A Dynamic Role in a Community-Focused Environment

This is a permanent, part-time role (20 hours per week with regular overtime) offering a competitive hourly pay of £12.60. The position involves a variety of shifts, including early mornings, afternoons, late evenings, and weekends, with flexibility being a key requirement. A significant aspect of this role includes working within the store's in-store bakery, adding a unique dimension to the customer service experience.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op offers an impressive array of benefits. Candidates will receive 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families. This includes GP appointments, mental health support, and more.
• Employee Discount: A substantial 30% discount on all Co-op products in-store, plus 10% off other brands, provides significant savings for employees.
• Financial Wellbeing Support: The "Stream" app allows access to a percentage of earned pay before payday, offering valuable financial flexibility. A 24/7 employee assistance service is also available for comprehensive support.
• Comprehensive Training and Development: Co-op provides full, paid training, ensuring you are well-equipped for the role. There's also a commitment to supporting your personal development and career progression, which is invaluable for long-term career growth.
• Work-Life Balance Support: Market-leading policies are in place to support colleagues through various life events, demonstrating a commitment to employee wellbeing. Rotas are shared three weeks in advance and are accessible via mobile, promoting better planning.
• Community Focus: Co-op's long-standing commitment to its members and communities is a core value. This role offers the chance to actively support local initiatives and events, contributing to a positive impact.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams and welcomes applications from all backgrounds. They are a Disability Confident employer and provide support for any necessary adjustments during the recruitment process.
• Simplified Application: The ability to apply using a mobile device without needing a CV streamlines the initial application process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the potential for working before 6 am or after 10 pm.
• Shift Flexibility: The role requires flexibility to work a variety of shifts, including early mornings, late evenings, and weekends. It's essential to be comfortable with this varied working pattern.
• Diverse Responsibilities: Beyond traditional customer service, the role involves tasks such as working in the in-store bakery, restocking shelves, cleaning, and ensuring product availability and accuracy.
• Application Process: The application involves completing two online assessments that take approximately 20 minutes.

Career Path Guidance:

This Customer Team Member position at Co-op offers a solid foundation for a career in retail and customer service. The comprehensive training, emphasis on personal development, and supportive work environment make it an excellent starting point. The experience gained in customer interaction, problem-solving, and operational tasks within a retail setting is transferable to many roles. Furthermore, Co-op's commitment to community engagement can provide opportunities to develop leadership and project management skills through involvement in local initiatives.

For individuals seeking a role with a strong sense of purpose, excellent benefits, and genuine opportunities for growth within a values-driven organisation, this Customer Team Member position at Co-op is certainly worth exploring.