Specialist Customer Care Advisor - Inbound Telephony reference: 0000084491

## Specialist Customer Care Advisor: A Deep Dive into a Rewarding Career Opportunity This review offers a comprehensive look at the Specialist Customer Care Advisor role, designed to help you understand the scope of this exciting opportunity and how it can align with your career aspirations. We'll explore the advantages of joining the team and highlight key considerations to help you make an informed decision.

Are you passionate about delivering exceptional service and possess a knack for resolving complex customer issues? If so, the Specialist Customer Care Advisor position within either the Mandates or High Value team presents a compelling career path. This role is central to ensuring the success of Business Banking customers by providing tailored solutions and expert support.

Key Advantages for Candidates:

• Impactful Role: You will be at the forefront of customer interaction, directly contributing to customer satisfaction and loyalty within a crucial business banking environment.
• Skill Development: This role offers a fantastic opportunity to hone your customer service, problem-solving, and communication skills. You'll become adept at handling complex inquiries and providing personalized solutions.
• Career Growth: The description hints at potential for leadership and the development of specialist expertise. Progression within the financial services sector is a strong possibility for dedicated individuals.
• Valuable Experience: Gaining experience in financial services, particularly within banking, is highly sought after. This role provides a solid foundation for future roles in the industry.
• Dynamic Environment: The fast-paced, inbound telephony nature of the role ensures that no two days are the same, offering a stimulating and engaging work experience.

Key Considerations for Aspiring Candidates:

• Customer-Centricity is Paramount: A genuine desire to understand and meet the needs of business banking customers is essential. This goes beyond transactional support to offering truly personalized solutions.
• Adaptability and Resilience: The quick-moving nature of inbound telephony roles requires a strong ability to adapt to changing situations and remain resilient under pressure.
• Time Management & Organization: With a need to manage and prioritize casework, exceptional time and diary management skills, coupled with meticulous attention to detail, are critical for success.
• Shift Work: The role operates on a shift rotation basis between 8 am and 8 pm, Monday to Saturday. Candidates must be comfortable with this schedule.
• Computer Literacy: Proficiency in navigating digital tools and systems efficiently is a fundamental requirement.
• Financial Services Acumen (Highly Valued): While not always mandatory, previous experience in financial services or banking roles will provide a significant advantage.
• Problem-Solving Prowess: The ability to manage and resolve customer disputes, often involving complex scenarios, will be a key differentiator.

The description also indicates that candidates may be assessed on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology. Furthermore, a strong alignment with the organization's values (Respect, Integrity, Service, Excellence, Stewardship) and mindset (Empower, Challenge, Drive) is expected. This role is based in Liverpool.

For those individuals looking to contribute to a customer-focused team, develop a robust skillset in financial services, and embark on a career with clear potential for growth, the Specialist Customer Care Advisor role offers a compelling and rewarding opportunity. Your ability to combine excellent customer service with sharp problem-solving skills will be key to your success.