Customer Service Advisor - Liverpool

Embark on a Rewarding Career in Customer Service with Barclays

Are you passionate about helping people and looking for an opportunity to make a tangible difference in customers' lives? Barclays is seeking dedicated individuals to join their Customer Service Advisor team. This role is an excellent stepping stone for those with a background in customer-facing roles, including retail, hospitality, or previous customer service experience, offering a chance to leverage your empathy and communication skills in a dynamic banking environment.

As a Customer Service Advisor, you will be the primary point of contact for Retail Banking customers, providing guidance and support through phone interactions. This position is more than just a job; it's an invitation to build a lasting career within a reputable financial institution.

Key Advantages for Aspiring Candidates:

• Meaningful Impact: Directly contribute to positive customer experiences by resolving queries and providing essential support.
• Career Growth Potential: Barclays emphasizes long-term career development, offering comprehensive training and ongoing support to help you succeed and advance.
• Competitive Compensation and Benefits: Start with a competitive salary of £26,500 and benefit from a robust core benefits package including a pension plan, private medical insurance, life insurance, and income protection.
• Flexible Working Arrangements: Upon successful completion of training, you'll have the opportunity for hybrid working, balancing home and office-based responsibilities.
• Collaborative Environment: Join a supportive Customer Care team where teamwork and shared success are paramount.

Key Considerations for Your Career Path:

• Shift Work: The role operates on a shift pattern between 7 am and 11 pm, which includes some weekend work. This requires flexibility and a commitment to ensuring customer needs are met throughout these hours.
• Proactive Problem-Solving: You will be expected to resolve customer issues efficiently and effectively, demonstrating a strong ability to find solutions and personalize each interaction.
• Adaptability and Learning: The role involves staying abreast of evolving digital capabilities and contributing to their enhancement, suggesting a need for continuous learning and adaptability.
• Stakeholder Collaboration: Success in this role hinges on your ability to collaborate with various internal teams, including sales, operations, and risk management, to ensure client needs are met.
• Regulatory Compliance: Adherence to all regulatory requirements and internal policies is a fundamental aspect of this role, underscoring the importance of integrity and diligence.
• Potential for Leadership: While the description outlines individual contributor responsibilities, it also hints at potential pathways that may involve team supervision. This suggests opportunities for those interested in developing leadership skills, guiding colleagues, and contributing to team development, aligning with Barclays' LEAD behaviours (Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others).

Barclays Values and Mindset:

All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, acting as a guiding moral compass. Furthermore, the Barclays Mindset of Empower, Challenge, and Drive will be integral to your daily operations, shaping how you approach your responsibilities and contribute to the company's objectives.

This Customer Service Advisor role at Barclays presents a compelling opportunity for individuals seeking a stable, supportive, and growth-oriented career in the financial services sector. If you are a customer-centric individual with a desire to excel and contribute to a leading organization, this could be the ideal next step in your professional journey.