Customer Team Member reference: 1061235

This review offers insights into the Customer Team Member opportunity at Co-op's Writtle, Chelmsford location, designed to assist potential candidates in understanding the role and its career implications.

Understanding the Role: Customer Team Member at Co-op

Co-op is seeking dedicated Customer Team Members to join their friendly and customer-focused team. This permanent, part-time role (16 hours per week with potential for regular overtime) offers a competitive hourly rate of £12.60. The position requires a flexible approach to working varied shifts, including early mornings, afternoons, late evenings, and weekends, which will be discussed during the interview process. A key aspect of this role involves contributing to the in-store bakery operations.

Key Responsibilities include:

• Delivering exceptional customer service, addressing queries, and promoting Co-op Membership and products.
• Supporting colleagues and working collaboratively to enhance the customer shopping experience.
• Ensuring store safety and legal compliance, including stock management, price accuracy, and date checks.
• Assisting with the introduction of new products and services, sharing knowledge with the team.
• Engaging with and supporting local community initiatives.

Advantages for Candidates:

This opportunity presents several compelling advantages for individuals looking to advance their careers:

• Comprehensive Benefits Package: Co-op offers a robust benefits scheme that includes 31 days of holiday (pro rata for part-time), a pension with up to 10% employer contributions, and access to virtual healthcare services for employees and their families, covering GP appointments, mental health support, and more.
• Employee Well-being Focus: Co-op demonstrates a strong commitment to employee well-being, providing support for physical, mental, and financial health. They also offer market-leading policies for significant life events, such as bereavement, pregnancy loss, and fertility treatments.
• Generous Discount: Employees benefit from a substantial 30% discount on all Co-op products in-store, alongside 10% discounts on other brands.
• Financial Flexibility: The "Stream" app provides access to a percentage of earned pay before payday, offering valuable financial flexibility.
• Dedicated Training and Development: Full, paid training is provided, along with dedicated support for personal development and career progression. This ensures candidates are well-equipped for their roles and have avenues for growth within the company.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile, contributing to better planning and work-life balance. A cycle-to-work scheme is also available.
• Inclusive Environment: Co-op actively fosters a diverse and inclusive workplace, welcoming applications from all backgrounds and supporting those with disabilities through initiatives like the Disability Confident scheme.
• Simplified Application: The application process is designed to be accessible, allowing candidates to apply via mobile devices without needing a CV.

Key Considerations for Candidates:

To ensure this role aligns with your career aspirations, consider the following:

• Age Requirement: Applicants must be 18 years of age or older due to the potential for early morning (before 6 am) or late evening (after 10 pm) shifts.
• Flexibility in Working Hours: The role requires adaptability to a varied shift pattern, including early mornings, late evenings, and weekends. Open communication about availability during the interview is crucial.
• Customer-Centric Approach: A genuine passion for customer service and the ability to build positive relationships are paramount.
• Adaptability and Problem-Solving: The position involves various tasks, including stocking shelves and handling spills, and requires a positive attitude towards change and problem-solving.
• Community Engagement: Willingness to participate in community activities and events is a valued aspect of the role.
• Application Process: Be prepared to complete two online assessments as part of the application, which should take approximately 20 minutes.

This Customer Team Member position at Co-op offers a rewarding opportunity for individuals seeking a stable role with excellent benefits, a supportive work environment, and the chance to contribute positively to their local community. The emphasis on training and development provides a strong foundation for career growth within the organization.