Customer Team Member reference: 1061224

This review provides an overview of the Customer Team Member position at Co-op, highlighting key advantages and considerations for potential candidates looking to advance their careers.

Customer Team Member Opportunity at Co-op

Co-op is seeking dedicated Customer Team Members to join their team at 95 High Street Hurstpierpoint, Hassocks, BN6 9RE. This part-time, permanent role offers 14 hours per week with regular overtime opportunities. The typical working pattern is 6 am to 1 pm, including weekends, with additional availability to be discussed during the interview process. A significant advantage of this role is the inclusion of working in the in-store bakery, offering a diverse range of responsibilities.

Key Advantages for Candidates:

• Competitive Pay: Earn £12.60 per hour, providing a solid foundation for your income.
• Generous Benefits Package: Co-op offers an impressive array of benefits, including:
  • 31 days of holiday (pro-rata for part-time).
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Stream, a money management app for accessing earned pay.
  • A 24/7 employee assistance service for comprehensive support.
  • The Cycle-to-work scheme to encourage active commuting.
• Comprehensive Training and Development: Full, paid training is provided, along with dedicated support for your personal development and career progression. This demonstrates Co-op's commitment to nurturing its employees' growth.
• Work-Life Balance Considerations: While the role requires flexibility, the fixed hours of 6 am to 1 pm, coupled with the offer of regular overtime, can allow for planning outside of work. Rotas are shared three weeks in advance and accessible via mobile.
• Commitment to Wellbeing: Co-op emphasizes colleague wellbeing, offering support for physical, mental, and financial health, and market-leading policies for life events.
• Community Focus: The role offers opportunities to support your local community through various activities and events.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams and welcomes applications from all backgrounds. They are a Disability Confident employer and provide support for necessary adjustments during the recruitment process.
• Simplified Application: You can apply using your mobile device without needing a CV, and the application process includes online assessments taking approximately 20 minutes.

Key Considerations for Your Career Path:

• Age Requirement: Applicants must be aged 18 or over due to potential work outside standard hours.
• Early Starts and Weekend Work: The 6 am start time and weekend commitments require a degree of flexibility and a willingness to adapt to early mornings.
• Diverse Responsibilities: As a Customer Team Member, you'll be involved in a variety of tasks beyond customer service, including restocking shelves, maintaining store cleanliness, and working in the in-store bakery. This offers a broad range of experience.
• Proactive Engagement: The role suits individuals with a genuine care for customers, excellent people skills, and a positive approach to problem-solving and change.
• Career Progression Potential: While this is an entry-level position, the emphasis on training and development suggests opportunities for advancement within Co-op for dedicated and skilled individuals.

Overall, the Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a role with a strong emphasis on employee benefits, development, and community involvement. The role offers a solid foundation for a career in customer service and retail, with the potential for growth within a values-driven organization.