Customer Team Member reference: 1061476

Opportunity Review: Customer Team Member - Co-op, Oakwood Park

This role at Co-op offers a fantastic entry point into a customer-facing role with a strong emphasis on community and colleague well-being. If you're looking for a part-time position that provides stability, a supportive environment, and tangible benefits, this Customer Team Member opportunity is worth serious consideration.

Key Advantages for Candidates:

• Valuable Benefits Package: Beyond a competitive hourly wage of £12.60, Co-op provides an impressive array of benefits. This includes a generous 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and significant discounts on Co-op products (30%) and other brands (10%).
• Commitment to Well-being: Co-op demonstrates a deep commitment to the holistic well-being of its employees. Access to virtual healthcare services (including GP appointments, mental health support, and more), a 24/7 employee assistance service, and a money management app (Stream) for early access to earned wages are standout features. The company also offers market-leading policies for life events, showcasing a truly supportive employer.
• Comprehensive Training and Development: Full, paid training is provided, ensuring you'll be well-equipped for your role. The emphasis on dedicated support for personal development and career progression suggests that this is more than just a job; it's an opportunity to grow within the Co-op organization.
• Flexible Working with Predictability: While the working pattern involves varied shifts (afternoons, late evenings, weekends), the description highlights that these are discussed at interview. Furthermore, rotas are shared three weeks in advance and accessible on your mobile, offering a degree of predictability and control. The offer of regular overtime also provides flexibility to increase your hours if desired.
• Community Focus: Co-op's long-standing commitment to its members and communities is a core aspect of its ethos. If you're passionate about making a positive impact and engaging with your local area, this role offers avenues for involvement in community activities and events.
• Inclusive and Accessible Application Process: The ability to apply using a mobile device without a CV is a significant advantage for many. Co-op's commitment to diversity and inclusion, including being part of the Disability Confident scheme and offering support for recruitment adjustments, makes this an accessible opportunity for a wide range of candidates.

Key Considerations for Your Career Path:

• Shift Flexibility: The role requires a willingness to work varied shifts, including afternoons, late evenings, and weekends. Candidates should carefully consider their personal commitments and preferences regarding these times.
• Physical Demands: The role involves a range of tasks, including stocking shelves, assisting customers, and working in the in-store bakery. A degree of physical activity and the ability to be on your feet for extended periods are necessary.
• Customer Service Acumen: A genuine care for customers and strong people skills are essential. Candidates who enjoy interacting with the public, solving problems, and providing excellent service will thrive in this environment.
• Age Requirement: Due to the nature of the shifts (potentially before 6 am or after 10 pm), applicants must be aged 18 or over.
• Application Process: Be prepared to complete two online assessments as part of the application, which should take approximately 20 minutes.

Overall, this Customer Team Member position at Co-op offers a compelling blend of employment stability, excellent benefits, and a supportive company culture. It's an ideal stepping stone for individuals seeking to build a career in customer service and contribute positively to their local community.