Customer Team Member reference: 1061474

Review: Customer Team Member Opportunity at Co-op, Liverpool

This Customer Team Member role at Co-op in Liverpool presents a compelling opportunity for individuals seeking a role within a values-driven organization that prioritizes its people and communities. For potential candidates, this position offers a blend of practical customer service, operational tasks, and significant benefits, making it an attractive stepping stone or a fulfilling career choice.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. These include a generous 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more. The 30% discount on all Co-op products is a significant perk, alongside a 10% discount on other brands.
• Employee Wellbeing Focus: Beyond tangible benefits, Co-op demonstrates a strong commitment to employee wellbeing. This is evident through their support for physical, mental, and financial health, and their progressive policies designed to assist with various life events. The inclusion of Stream, an app allowing access to earned wages, further highlights this commitment.
• Paid Training and Development: A significant advantage is the provision of full, paid training. This ensures that all new team members are equipped with the necessary skills and knowledge to excel in their roles, including working in the in-store bakery. This investment in training suggests a commitment to employee growth and development.
• Flexible Working and Regular Overtime: While the contract is for 16 hours per week, the mention of regular overtime offers the potential to increase working hours. The varied shifts, including early mornings, afternoons, late evenings, and weekends, cater to individuals with flexible availability and a desire for a dynamic work schedule. Rotas are shared three weeks in advance, aiding in planning.
• Values-Driven Organization: For those who value social responsibility and community engagement, Co-op's long-standing history of fairness and community focus is a major draw. This role offers an opportunity to contribute to a business with a purpose beyond profit.
• Simplified Application Process: The ability to apply using a mobile device with no CV needed lowers the barrier to entry, making the application process more accessible and efficient.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the nature of the shifts, which may include working before 6 am or after 10 pm.
• Shift Flexibility: The working pattern is described as varied shifts, including early mornings, late evenings, and weekends. Candidates should be prepared for and comfortable with this flexibility. While the specifics are discussed at the interview, a genuine openness to a range of hours is essential.
• In-Store Bakery Involvement: The role explicitly includes working in the in-store bakery. Candidates should have an interest in or be willing to learn tasks related to this area of the store.
• Physical Demands: While not explicitly detailed, typical Customer Team Member roles involve standing for extended periods, manual handling, and tasks such as re-stocking shelves and cleaning. Candidates should be physically capable of performing these duties.
• Customer-Centric Approach: The core of this role is providing excellent customer service. A genuine care for customer needs, strong people skills, and a positive attitude towards problem-solving are crucial for success.
• Dynamic Work Environment: This is a hands-on role that requires adaptability and the ability to manage multiple tasks simultaneously, from till operations to maintaining store standards and supporting colleagues.

In conclusion, this Customer Team Member position at Co-op in Liverpool is an excellent opportunity for individuals seeking a stable part-time role with a highly reputable and socially conscious employer. The comprehensive benefits, commitment to employee wellbeing, and paid training make it a role with significant growth potential. Candidates who are flexible, customer-focused, and aligned with Co-op's values will find this a rewarding career choice.