Customer Team Member reference: 1061576

We're pleased to present a review of the Customer Team Member opportunity at Co-op, a role designed for individuals passionate about community service and customer engagement.

Understanding the Opportunity: Customer Team Member at Co-op

This role offers a fantastic entry point into the retail sector, particularly for those seeking a part-time position with a strong emphasis on customer service and a supportive work environment. Located in Hulme, M15 5JH, the position offers 12 hours per week with the potential for regular overtime, providing flexibility for individuals managing other commitments.

Key Advantages for Candidates:

• Competitive Pay and Benefits: A starting pay of £12.60 per hour, coupled with a generous 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, makes this a well-rewarded position.
• Exceptional Staff Discount: Enjoy a significant 30% discount on all Co-op products in-store, alongside 10% discounts on other brands. This is a substantial perk for everyday savings.
• Comprehensive Training and Development: Full, paid training is provided, ensuring you're equipped with the skills and knowledge to excel. The Co-op also emphasizes personal development and career progression, offering dedicated support.
• Flexible Working Arrangements: The role involves varied shifts across early mornings, afternoons, and weekends, with rotas shared three weeks in advance and accessible via mobile. This allows for a good work-life balance.
• Commitment to Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing through access to Stream (a money management app), a 24/7 employee assistance service, and market-leading policies supporting life events.
• Community Focus: As a Customer Team Member, you'll play an active role in supporting your local community, contributing to events and activities, which can be incredibly rewarding.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams and actively welcomes applications from individuals from all backgrounds, offering support for adjustments during the recruitment process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 or over due to the potential for early morning or late evening shifts, as well as other business needs.
• Varied Responsibilities: Beyond till service, the role involves a wide range of tasks including re-stocking shelves, cleaning, and working in the in-store bakery. Candidates should be comfortable with a dynamic work environment.
• Shift Flexibility: While rotas are provided in advance, a willingness to work a combination of early mornings, afternoons, and weekends is essential. This will be discussed in detail during the interview.
• Application Process: The application involves completing two online assessments, estimated to take around 20 minutes.
• Proactive Approach: Success in this role requires a positive attitude towards change and problem-solving, great people skills, and a genuine care for customer and member needs.

For individuals seeking a role that offers not just employment but also a chance to contribute to their community, be part of a supportive team, and benefit from a comprehensive package of perks and wellbeing support, this Customer Team Member position at Co-op presents a compelling career opportunity.