Customer Team Member reference: 1061738

Are you seeking a dynamic role within a community-focused organization? This Customer Team Member position at Co-op offers a compelling opportunity for individuals looking to make a tangible impact while enjoying excellent employee benefits and a supportive work environment.

Key Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op distinguishes itself with an attractive array of benefits designed to support your wellbeing. This includes a generous 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% Co-op contribution, and access to invaluable virtual healthcare services for both yourself and your family, encompassing GP appointments, mental health support, and more.
• Significant Employee Discount: Enjoy a substantial 30% discount on all Co-op products in-store, along with a 10% discount on other brands. This perk alone can represent a considerable saving for your household.
• Flexible Working & Overtime Opportunities: While contracted for 18 hours per week, the role offers regular overtime, providing potential for increased earnings. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, allow for flexibility, though successful candidates must be prepared to discuss availability at interview.
• Commitment to Employee Wellbeing: Co-op demonstrates a strong commitment to its employees' physical, mental, and financial wellbeing. Beyond the core benefits, they offer market-leading policies addressing life events such as bereavement, pregnancy loss, and menopause, alongside a 24/7 employee assistance service and access to the Stream app for early access to earned pay.
• Paid Training & Career Progression: You will receive full, paid training to equip you with the necessary skills. Co-op also emphasizes support for your personal development and career progression, indicating a pathway for growth within the organization.
• Community Impact: As a Customer Team Member, you'll be integral to the store's function, directly serving customers and contributing to the local community through various activities and events. This role offers a chance to be part of an organization with a long-standing history of fairness and community engagement.
• Inclusive Workplace Culture: Co-op is actively building diverse and inclusive teams and welcomes applications from all backgrounds. They are a proud participant in the Disability Confident scheme and are committed to supporting candidates with any necessary adjustments during the recruitment process.

Key Considerations for Your Career Path:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings (from 6 am) and late evenings (until 11 pm), as well as weekends. Candidates must possess the flexibility to accommodate these requirements and be comfortable with the possibility of working before 6 am or after 10 pm.
• Age Requirement: Due to the shift timings and potential business needs, applicants must be 18 years of age or over.
• Proactive Customer Service: The role demands a genuine care for customer needs and excellent people skills. You will be expected to proactively assist customers, champion Co-op products, and contribute to a positive shopping experience.
• Adaptability and Teamwork: A positive approach to change and problem-solving is essential, as is the ability to work collaboratively with colleagues to ensure the smooth operation of the store and exceptional customer service.
• Application Process: The application involves completing two online assessments, estimated to take around 20 minutes. The ability to apply using a mobile device simplifies the initial steps.

This Customer Team Member role at Co-op presents an excellent opportunity for individuals who are customer-oriented, adaptable, and seeking a stable position within a values-driven organization that genuinely cares for its employees and the communities it serves. The combination of competitive pay, substantial benefits, and a supportive environment makes this a role worth serious consideration for your career development.