Customer Team Member reference: 1060421

## Embark on a Rewarding Career as a Customer Team Member at Co-op

This is an exciting opportunity to join a well-established and community-focused organization as a Customer Team Member. Co-op offers a role that is not only about serving customers but also about becoming an integral part of a supportive team and contributing to a business with a rich history of fairness and member benefits. If you're looking for a part-time role with excellent benefits and genuine career development prospects, this position at the Ronkswood, Worcester store could be an ideal fit.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op truly values its employees, offering a generous 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. This extends to mental health support, GP appointments, and more, demonstrating a commitment to overall well-being.
• Generous Employee Discount: Enjoy a substantial 30% discount on all Co-op products within the store, plus 10% off other brands. This is a significant perk that can lead to considerable savings.
• Financial Well-being Support: The innovative 'Stream' app allows you to access a portion of your earned pay before your scheduled payday, offering flexibility and immediate financial relief when needed.
• Paid Training and Development: All necessary training is fully paid, ensuring you have the skills and confidence to excel in your role. Co-op also emphasizes personal development and career progression, providing dedicated support.
• Work-Life Balance Focus: With a commitment to sharing rotas three weeks in advance and making them accessible via mobile, Co-op strives to provide predictability and control over your schedule.
• Community Engagement: This role offers the chance to actively support your local community through various activities and events, fostering a sense of purpose and connection.
• Inclusive Workplace: Co-op is dedicated to building diverse teams and creating an inclusive environment where everyone can thrive. They welcome applications from all backgrounds and offer support for those with disabilities through the Disability Confident scheme.
• Straightforward Application Process: You can apply easily using your mobile device, and no CV is required, making the initial steps accessible for everyone.

Key Considerations for Your Career Path:

• Flexible Working Patterns: The role involves varied shifts, including afternoons, late evenings (until store closing), and weekend shifts between 7 am and 11 pm. While these will be discussed at the interview, candidates should be prepared for a degree of flexibility. The contractual hours are 12 per week, with the potential for regular overtime.
• Age Requirement: Due to the nature of the role, which may involve working before 6 am or after 10 pm, applicants must be aged 18 or over.
• Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and excellent people skills. You'll be the face of Co-op, responsible for providing friendly, thoughtful service and championing Co-op products and Membership.
• Teamwork and Adaptability: The role requires strong collaboration with colleagues to solve customer issues and a positive attitude towards change, problem-solving, and introducing new products and services.
• Operational Responsibilities: Beyond direct customer interaction, you will be involved in essential store operations, including restocking shelves, maintaining store cleanliness, and ensuring compliance with safety and legal standards (e.g., checking prices, dates, and temperatures).
• Career Growth Potential: While this is a part-time role, the emphasis on training and development suggests avenues for future advancement within Co-op for dedicated and high-performing individuals.

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to join a business with strong ethical values, a supportive environment, and a commitment to its people and communities. If you are customer-focused, adaptable, and seeking a role with excellent benefits and growth potential, this could be the perfect next step in your career journey.