Customer Team Member reference: 1061666

This review offers a comprehensive look at the Customer Team Member opportunity at Co-op, focusing on the advantages and key considerations for potential candidates looking to advance their careers.

Unpacking the Customer Team Member Role at Co-op

The Customer Team Member position at Co-op's Hagley Village Store presents a compelling opportunity for individuals seeking a role that combines customer service with operational responsibilities. This role offers a stable part-time contract with the potential for regular overtime, providing a consistent income stream.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op is renowned for its commitment to its employees' well-being. Successful candidates can expect an attractive benefits package that includes:
  • 31 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • A competitive pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for the entire family, encompassing GP appointments, eye care, mental health support, and nutrition/fitness consultations.
  • A 24/7 employee assistance service for comprehensive support.
  • A substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands, offering significant savings for employees.
  • Access to Stream, a money management app that allows employees to access a percentage of their earned pay before payday.
• Comprehensive Training and Development: Co-op invests in its people. Full, paid training is provided, ensuring you have the skills and knowledge needed to excel. Furthermore, the company offers dedicated support for personal development and career progression, signalling a clear pathway for growth within the organization.
• Supportive and Inclusive Work Environment: Co-op champions a "different way" of doing business, rooted in fairness and community. As a colleague, you are promised care and support for your physical, mental, and financial well-being. The company offers market-leading policies for life events and is actively building diverse and inclusive teams, welcoming applications from all backgrounds and committed to creating a sense of belonging. They are also part of the Disability Confident scheme, offering interviews to candidates who meet the minimum criteria and providing adjustments during the recruitment process if needed.
• Structured Working Pattern with Flexibility: The role offers a defined working pattern of Monday and Friday from 9am to 5:30pm, and Tuesday from 9:30am to 6pm, totalling 24 hours per week. This structured schedule, with rotas shared three weeks in advance and accessible on a mobile device, aids in personal planning. The mention of "regular overtime" also provides an opportunity to increase hours and earnings when needed.
• Community Engagement: This role offers the chance to actively support your local community through involvement in various activities and events, aligning with Co-op's core values.
• Simplified Application Process: The ability to apply using a mobile device with no CV required makes the initial application process accessible and user-friendly.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to potential business needs that may involve working outside standard hours (before 6am or after 10pm).
• Post Office Counter Duties: A significant aspect of this role involves working on Post Office Counters. Candidates should be comfortable with these responsibilities, which may require a specific set of skills and adherence to strict procedures.
• Varied Responsibilities: Beyond customer service at tills and on the shop floor, the role encompasses a broad range of tasks, including restocking shelves, cleaning, and ensuring product freshness and price accuracy. A willingness to undertake these varied duties is essential.
• Customer-Centric Mindset: The ideal candidate possesses a genuine care for customer needs, excellent people skills, and the ability to build positive relationships. A proactive and problem-solving attitude is also highly valued.
• Adaptability to Change: The role requires a positive approach to change and the ability to help introduce new products and services smoothly, sharing experiences with colleagues to foster collective learning.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

In conclusion, the Customer Team Member position at Co-op offers a stable and rewarding part-time role with an impressive array of benefits and a commitment to employee well-being and development. For individuals who are customer-focused, adaptable, and eager to be part of a community-oriented organization, this opportunity could be an excellent step in their career journey.