Customer Team Member reference: 1061603

Review: Customer Team Member Opportunity at Co-op, St. Davids Park Ewloe

For individuals seeking a dynamic and rewarding part-time role with a strong community focus, the Customer Team Member position at Co-op in St. Davids Park Ewloe presents an attractive proposition. This role offers a blend of customer service, operational tasks, and the chance to be part of a company with a rich history of supporting its members and communities. Let's delve into the advantages and key considerations for aspiring candidates.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op is known for its commitment to employee well-being. This role comes with a generous 31 days of holiday (pro-rata), a substantial pension scheme with up to 10% employer contributions, and access to virtual healthcare services, including GP appointments and mental health support for both the employee and their family. The 30% discount on Co-op products is a significant perk, with additional discounts on other brands.
• Focus on Employee Well-being and Development: Beyond standard benefits, Co-op offers market-leading policies designed to support colleagues through significant life events. They also provide access to Stream, an app for managing your earnings, and a 24/7 employee assistance service. Furthermore, full, paid training is provided, along with dedicated support for personal development and career progression, highlighting a commitment to nurturing talent.
• Flexible Working and Work-Life Balance: While the role is part-time at 16 hours per week, the mention of "regular overtime" suggests opportunities to increase working hours. The varied shifts, including early mornings, afternoons, and weekends, can offer flexibility for those managing other commitments, with rotas shared three weeks in advance and accessible via mobile.
• Community Impact and Inclusive Culture: Co-op's ethos of "doing things a different way" by focusing on fairness and community support is a significant draw. As a Customer Team Member, you'll contribute directly to local communities. The company actively promotes an inclusive workplace, welcoming applications from all backgrounds and supporting candidates with disabilities through the Disability Confident scheme.
• Streamlined Application Process: The ability to apply using a mobile device without a CV simplifies the initial application, making it accessible to a wider range of candidates.
• In-Store Bakery Experience: This role uniquely includes working in the in-store bakery, offering a chance to gain experience in a specialized area of retail operations.

Key Considerations for Candidates:

• Shift Flexibility is Essential: The working pattern involves varied shifts, including early mornings (from 6 am) and late evenings (up to 11 pm), across the week, including weekends. While specific needs will be discussed at interview, a genuine willingness and ability to adapt to these varied hours is crucial.
• Age Requirement: Due to the potential for working before 6 am or after 10 pm, applicants must be aged 18 or over.
• Physical Demands: The role involves a range of tasks such as restocking shelves, cleaning up spillages, and providing service on the shop floor and tills. A reasonable level of physical activity is expected.
• Commitment to Customer Service: The core of this role is providing friendly and thoughtful customer service. Candidates should possess strong interpersonal skills and a genuine desire to assist customers and colleagues.
• Application Assessments: Be prepared to complete two online assessments, which are estimated to take around 20 minutes. These are part of the standard application process.

Career Path Guidance:

This Customer Team Member role is an excellent entry point into the retail sector and offers a solid foundation for a career within Co-op. The company's commitment to training and development suggests pathways to more senior roles within store operations, potentially including team leader or supervisor positions. The broad range of tasks, from customer interaction to stock management and bakery operations, allows individuals to develop a versatile skill set highly valued in retail. For those passionate about community engagement and ethical business practices, this role provides an opportunity to align their work with their values and contribute to a business that prioritizes its people and local areas.