Customer Team Member reference: 1061590

## Customer Team Member Opportunity: Cultivating Community and Career Growth at Co-op

This Customer Team Member position at Co-op offers a compelling opportunity for individuals seeking a dynamic role within a values-driven organization. Located at Unit 1 Longford Lane, Longford, GL2 9BY, this part-time role (12 hours per week with regular overtime) provides a stable, permanent contract and a competitive pay rate of £12.60 per hour. For those looking to make a tangible difference in their local community while advancing their career, this role presents a unique blend of customer service, operational tasks, and employee well-being.

Advantages for Aspiring Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. Candidates will receive 31 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families. This includes GP appointments, mental health support, and more, demonstrating a strong commitment to employee well-being.
• Employee Discount & Financial Well-being: A significant perk is the 30% discount on all Co-op products, with additional discounts on other brands. Furthermore, the "Stream" app allows employees to access a portion of their earned pay before payday, offering valuable financial flexibility.
• Career Development & Training: Co-op invests in its people. Full, paid training is provided, along with dedicated support for personal development and career progression. This role is not just about the present; it's about building a future within the organization.
• Community Focus & Inclusive Culture: Co-op's long-standing commitment to fairness and community is at the core of its operations. As a Customer Team Member, you'll actively support local initiatives and events, contributing to a positive community impact. The company champions diversity and inclusion, offering support for disabled candidates and striving to create a workplace where everyone feels they belong.
• Flexible Work Arrangements: While the role requires flexibility with varied shifts including early mornings, afternoons, late evenings, and weekends, this can be discussed at the interview stage. Rotas are shared three weeks in advance and are accessible via mobile, promoting better work-life planning.
• Simplified Application Process: Recognizing the need for accessibility, Co-op allows applications via mobile devices without requiring a CV, making the process more straightforward for a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the potential for early morning or late-night working hours, or other business-related needs.
• Varied Responsibilities: The role extends beyond traditional customer service. Successful candidates will be involved in tasks such as working in the in-store bakery, re-stocking shelves, cleaning, and ensuring store compliance with pricing, dates, and temperatures. A willingness to embrace a diverse range of duties is essential.
• Shift Flexibility: While negotiable, a degree of flexibility in working hours is a fundamental requirement. Candidates should be comfortable with a varied shift pattern that may include weekends and early or late finishes.
• Proactive & Customer-Centric Mindset: The ideal candidate will possess a genuine care for customer needs, excellent interpersonal skills, and a positive approach to problem-solving and change. The ability to work collaboratively with colleagues is also highly valued.
• Application Assessments: The application process includes two online assessments, estimated to take around 20 minutes. It's advisable for candidates to allocate sufficient time to complete these thoroughly.

This Customer Team Member position at Co-op is an excellent stepping stone for individuals who are passionate about customer service, community engagement, and personal growth. The company's commitment to its employees' well-being, combined with a supportive and inclusive environment, makes this a truly rewarding career opportunity.