Customer Team Member reference: 1061805

## Customer Team Member Opportunity at Co-op: A Gateway to Retail Excellence

This Customer Team Member position at Co-op presents a compelling opportunity for individuals looking to gain valuable experience in the retail sector, particularly within a values-driven organization. Located at 49 Lavender Hill, Wandsworth, SW11 5QN, this role offers a competitive hourly rate of £13.85, inclusive of a London allowance, and is structured as a part-time, temporary contract of 12 hours per week with the potential for regular overtime. This is an excellent chance for someone seeking flexible work that can accommodate other commitments while still offering consistent hours.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op distinguishes itself with a generous benefits package that goes beyond the basic requirements. This includes an impressive 31 days of holiday (pro-rata), a significant pension contribution of up to 10% from the employer, and access to virtual healthcare services for both the employee and their family. A notable perk is the 30% discount on all Co-op products, providing substantial savings for everyday needs.
• Focus on Well-being and Support: Co-op's commitment to its colleagues is evident in its holistic approach to well-being. Beyond physical health, the organization prioritizes mental and financial well-being, offering support through market-leading policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause. This demonstrates a deeply caring and supportive work environment.
• Career Development and Training: Full, paid training is provided, ensuring that all candidates are equipped with the necessary skills to succeed. The role also emphasizes personal development and career progression, offering a pathway for growth within the company. This is particularly beneficial for those new to retail or looking to enhance their customer service and operational abilities.
• Valued Contribution and Community Engagement: As a Customer Team Member, you will be an integral part of a friendly team dedicated to serving customers and supporting the local community. The role encourages involvement in store operations, customer interactions, and community activities, fostering a sense of purpose and belonging.
• Flexible and Accessible Application: The convenience of applying via a mobile device without the need for a CV streamlines the application process, making it accessible to a wider range of candidates.
• Financial Flexibility: The inclusion of 'Stream,' a money management app that allows access to a percentage of earned pay before payday, offers a valuable tool for managing personal finances.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings (starting at 6 am), afternoons, late evenings (until 11 pm), and weekends. Candidates must be prepared for this flexibility and discuss their availability during the interview.
• Age Requirement: Due to the nature of some working hours (before 6 am or after 10 pm) and other business needs, applicants must be aged 18 or over.
• Temporary Contract: This is a 3-month temporary contract. While it offers immediate employment and experience, candidates seeking long-term, permanent roles should be aware of this specific contract duration. However, the potential for regular overtime could increase overall hours worked.
• Application Assessments: The application process includes two online assessments, which are estimated to take around 20 minutes to complete.
• Physical Demands: The role involves a range of physical tasks such as stocking shelves and cleaning, requiring a degree of physical fitness.

Guidance for Your Career Path:

This Customer Team Member role at Co-op is an excellent starting point for those aiming to build a career in retail customer service. It provides hands-on experience in essential areas like customer engagement, product knowledge, point-of-sale operations, and store maintenance. The emphasis on teamwork, problem-solving, and a positive attitude towards change will equip you with transferable skills valuable in any professional setting. The comprehensive training and support offered by Co-op can serve as a strong foundation for future opportunities within the retail industry or beyond. For individuals who are passionate about customer service, thrive in dynamic environments, and value working for an organization with a strong ethical and community focus, this position offers a rewarding and developmental experience.