Customer Team Member reference: 1061671

## Opportunity Review: Customer Team Member at Co-op This review provides an insightful look into the Customer Team Member position at Co-op, offering potential candidates a clear understanding of the role, its advantages, and key considerations for career growth.

The Customer Team Member role at Co-op presents a compelling opportunity for individuals looking to join a well-established and community-focused organization. Based in Orpington (2-3 Crescent Way, BR6 9LP), this part-time, temporary position offers a competitive hourly rate of £13.85, which includes a London allowance, making it an attractive prospect for those seeking flexible employment with fair compensation.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op is renowned for its commitment to its colleagues. Upon joining, you'll gain access to a substantial 31 days of holiday (pro-rata), a robust pension scheme with up to 10% Co-op contributions, and invaluable virtual healthcare services for you and your family. Furthermore, a significant 30% discount on all Co-op products offers immediate savings.
• Comprehensive Support and Development: The organization emphasizes colleague wellbeing through access to Stream, a money management app, and a 24/7 employee assistance service. Co-op also provides full, paid training and dedicated support for personal development, indicating a clear pathway for career progression within the company.
• Flexible Working and Work-Life Balance: While the contract is for 21 hours per week with regular overtime opportunities, the varied shift patterns are designed to accommodate different lifestyles. Importantly, rotas are shared three weeks in advance and accessible via mobile, fostering better planning and predictability.
• Community Impact and Values: Co-op's long-standing commitment to fairness and community is a core aspect of its identity. As a Customer Team Member, you'll contribute directly to supporting local communities through various activities and events, aligning your work with meaningful social contribution.
• Inclusive and Supportive Environment: Co-op is actively building diverse and inclusive teams. They welcome applications from all backgrounds and are committed to creating a workplace where everyone feels they belong. Their participation in the Disability Confident scheme highlights their dedication to supporting individuals with disabilities.

Key Considerations for Candidates:

• Age Requirement: Due to the nature of the role, which may involve working outside standard hours, candidates must be aged 18 or over.
• Temporary Contract: This is a 3-month temporary contract. While it offers excellent experience and benefits, candidates seeking long-term, permanent roles should be aware of the contract duration.
• Shift Flexibility: The working pattern includes a variety of shifts, such as early mornings, afternoons, late evenings, and weekends. While this offers flexibility, candidates must be prepared for and comfortable with these varied hours, which will be discussed further during the interview.
• Application Process: The application process involves completing two online assessments, taking approximately 20 minutes. While a CV is not required for the initial application, candidates should be ready to engage with the online assessment tools.
• Dynamic Work Environment: As a Customer Team Member, you will be involved in a wide range of tasks, from direct customer service and till operations to stocking shelves, maintaining store cleanliness, and supporting new product introductions. A proactive and adaptable approach is essential.

In summary, this Customer Team Member role at Co-op offers a fantastic entry point into a company with strong ethical values and a comprehensive benefits package. It's an ideal opportunity for individuals who are customer-centric, enjoy working in a team environment, and are looking for flexible work with tangible rewards and a chance to contribute to their local community.