Customer Team Member reference: 1061830

Discover a rewarding opportunity as a Customer Team Member at Co-op, a role that offers a blend of customer interaction, operational duties, and genuine community engagement. This position is ideal for individuals seeking a part-time role with flexibility and a strong emphasis on employee well-being and development.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op offers an impressive array of benefits, including a generous 31 days of holiday (pro-rata for part-time colleagues), a competitive pension scheme with up to 10% employer contributions, and significant discounts on Co-op products (30%) and other brands (10%).
• Focus on Well-being: Beyond financial and holiday benefits, Co-op prioritizes the holistic well-being of its employees. This includes access to virtual healthcare services for physical and mental health, and robust policies supporting employees through significant life events.
• Career Development: You'll receive full, paid training and dedicated support for your personal development, offering a clear path for career progression within the organization.
• Financial Flexibility: The "Stream" app provides access to a percentage of your earned pay before payday, offering valuable financial agility.
• Community Impact: This role allows you to actively contribute to your local community through various activities and events, fostering a sense of purpose and connection.
• Supportive Work Environment: Co-op is committed to building diverse and inclusive teams, where all colleagues feel they belong and are supported by inclusive policies and practices.
• Flexible Working: While shifts are varied, they are shared three weeks in advance and accessible via mobile, allowing for better personal planning. The contract offers 12-24 hours per week with the possibility of regular overtime.
• Simplified Application Process: A mobile-friendly application process means no CV is required, making it easier and quicker to apply.

Key Considerations for Your Career Path:

• Shift Flexibility: The role requires adaptability to various shifts, including early mornings, afternoons, late evenings, and weekends. This is a crucial factor for candidates who thrive on a varied schedule or need to balance work with other commitments.
• Customer-Centric Approach: A genuine desire to provide excellent customer service is paramount. Your ability to build rapport, resolve queries, and champion Co-op products and membership will be key to your success.
• Team Collaboration: Success in this role hinges on working effectively with colleagues, contributing to a positive team dynamic, and collectively problem-solving for customers.
• Operational Responsibilities: Beyond customer service, you'll be involved in essential store operations, such as restocking shelves, maintaining cleanliness, and ensuring product freshness and safety.
• Age Requirement: Applicants must be 18 or over due to the potential for early morning or late evening shifts, or other business-related needs.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which will take approximately 20 minutes.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals who value community, prioritize customer satisfaction, and seek a supportive and benefits-rich work environment. If you are a proactive individual with a positive attitude and a passion for service, this role could be an excellent stepping stone in your career.