Customer Team Member reference: 1061824

Career Opportunity: Customer Team Member at Co-op

Are you seeking a role where you can genuinely make a difference in your community while enjoying excellent benefits and a supportive work environment? The Co-op is actively recruiting for a Customer Team Member at their Stockton-on-Tees location, offering a fantastic opportunity for individuals looking to build a career in customer service and retail.

This permanent, part-time position requires 12 hours per week with the potential for regular overtime, providing flexibility for those balancing work with other commitments. The role offers a competitive pay rate of £12.60 per hour.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Beyond a strong hourly wage, Co-op employees enjoy an impressive array of benefits. This includes a generous 31 days of holiday (pro-rata for part-time staff), a robust pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Exceptional Employee Discount: As a valued team member, you'll receive a significant 30% discount on all Co-op products, alongside 10% discounts on other brands, making your everyday shopping more affordable.
• Commitment to Wellbeing: Co-op prioritizes the physical, mental, and financial wellbeing of its colleagues. You'll benefit from access to a money management app for early pay access, a 24/7 employee assistance service, and market-leading policies designed to support you through significant life events.
• Paid Training and Development: A unique advantage of this role is the provision of full, paid training, ensuring you are well-equipped for all aspects of your duties. The Co-op is committed to your personal development and career progression, offering dedicated support to help you grow within the organization.
• Work-Life Balance Support: With rotas shared three weeks in advance and accessible on your mobile device, you can plan your life with greater certainty.
• Inclusive and Supportive Culture: Co-op is dedicated to fostering a diverse and inclusive workplace where everyone feels they belong. They welcome applications from all backgrounds and are committed to supporting individuals with disabilities through their application process and beyond.

Key Considerations for Your Career Path:

• Varied Working Pattern: The role requires flexibility to work varied shifts, including early mornings, afternoons, late evenings, and weekends. While this offers a dynamic work environment, candidates should be prepared to discuss their availability and preferences during the interview.
• Hands-On Customer Service: This position involves direct customer interaction, including operating tills, assisting customers on the shop floor, and championing Co-op products and membership. A genuine passion for helping others and strong interpersonal skills are essential.
• Operational Responsibilities: Beyond customer service, you will be involved in vital store operations such as restocking shelves, ensuring product freshness and accuracy, and maintaining a clean and safe environment. This offers a well-rounded retail experience.
• Adaptability and Problem-Solving: The role suits individuals who embrace change, are proactive in problem-solving, and are eager to learn and adapt to new products and services.
• Application Process: The application requires completing two online assessments, which should take approximately 20 minutes. The company also notes that vacancies may be removed before the scheduled closing date, so prompt application is advisable.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a rewarding career with a company that values its employees and communities. If you are a motivated, customer-focused individual looking for a role with excellent benefits and a commitment to your growth, this could be the perfect step in your career journey.