Customer Information Assistant

The job itself

Could you be a Customer Information Assistant delivering excellent customer service at our Goole Adult Learning and Employability Centre?

We are looking for people like you!

If you thrive on providing excellent customer service and have strong ICT skills, excellent organisation skills and a passion for helping people to achieve their potential, then this could be the job for you!

We are seeking to appoint a full time Customer Information Assistant (37 hours per week) for our Adult Learning and Employability Centre in Goole.

This is an interesting, demanding, and varied role that requires resilience and the ability to multi-task.

You will be helping people to make decisions about learning and development opportunities. You should be target focused and prepared to contribute to the planning, development and organisation of activities that support the centre to achieve its specified targets.

You should have experience of dealing with customers in a face to face and telephone situation and be confident in your approach. You must be flexible with your working hours and able to work when our adult learning classes are delivered. We do not operate on a termly basis and our programmes are delivered to support people of all ages and abilities.

The post is for 37 hours per week – Monday to Friday with one late night until 7.00pm, to be agreed, with a later start time.

Occasional Saturday morning cover may also be required (additional pay would be made). Additional hours may be available during peak enrolment periods, and you may also be required to work from one of our other adult learning centres on occasions (travel expenses will be paid), so ideally, we are looking for someone who is flexible.

This is an excellent opportunity, for someone with a passion for customer service who is self-motivated, highly-organised and resilient, to join our friendly team.

What we need from you

A commitment to providing excellent customer service.High level of communication skills – both written and oral.Excellent IT skills.Good administrative skills and attention to detail to ensure completion of relevant paperwork.Excellent organisational skills.Experience of working within a fast-paced environment with challenging deadlines.

Please refer to the employee specification when completing your application form.

What you get in return

A chance to share your passion for customer service and lifelong learning.Relevant training and support.Support from our experienced team.A professional and experienced line manager.

If you think you have the skills that we need, then please apply online today and help us to build a strong and successful team that can deliver outstanding results.

Short-listed applicants will be invited to attend an interview.