Data Service Operations Lead

Lloyd is the world leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow progress isn’t limited by today risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that more sustainable, resilient and inclusive, you’ll find a home at Lloyd – build a braver future with us. Lloyd are seeking to recruit a Data Service Operations Lead is responsible for overseeing the day-to-day management, and performance of data run and service operations. This role ensures high-quality data delivery, operational efficiency, and compliance—while acting as the primary interface between internal teams and outsourced data operations partner/s. The ideal candidate combines technical expertise with leadership and vendor management skills to drive data operations excellence across the organisation. Principal Accountabilities: Data Operations Leadership Lead and coordinate internal and external data operations activities, predominantly cross legacy platforms, and calendar events across all domains, including transformation, quality assurance, and distribution. Ensure data pipelines, platforms and workflows are reliable, scalable, and aligned with business requirements Ensure Data Operations activities meet all business and regulatory deadlines. Monitor and optimize data workflows to support analytics, reporting, and business intelligence Outsourced Partner Oversight Manage the relationship with outsourced data operations team , ensuring service levels, performance, and compliance. Act as the primary conduit between internal stakeholders and external partners for data issue and incident resolution and recovery (where incident are privacy related support privacy Leads as needed) change requests, and service improvements. Conduct regular reviews, performance assessments, and escalation management with vendors Data Management Implement and enforce data governance policies, standards, and best practices as set out by the Data & AI team. Oversee the running of the Data Platform ensuring SLAs are met with dotted line into the Data & AI Director. Oversee data quality monitoring and remediation processes working with the Data Governance Manager. Ensure compliance with regulatory requirements (e.g. GDPR, HIPAA) and internal controls. Technical Enablement Assist in identification, resolution, and response to all data incidents. Collaborate with data engineering, architecture, and analytics teams to support platform enhancements and automation. Work closely with the Data Team to Evaluate and recommend tools and technologies to improve operational efficiency and data reliability. Support integration of new data sources and systems into the enterprise data ‘run’ ecosystem. Stakeholder Engagement Work closely with business functions to understand data needs and ensure timely, accurate delivery. Assist in translating business requirements into operational data solutions. Provide clear communication and reporting on data operations performance and initiatives. Skills Knowledge and Experience Proven experience in data operations, data management, or data engineering leadership roles. Understanding of ETL/ELT processes, data platforms, and cloud technologies. Experience managing outsourced or offshore data operations teams. Familiarity with data governance frameworks and compliance standards.. Management knowledge and general understanding of the IT infrastructure and service environments and end user technology used within the organisation. Microsoft software stack (O365, SharePoint, Windows 10, Teams, etc.). Public Cloud (Azure, AWS) Knowledge and expertise in Information Technology Infrastructure Library (ITIL v4) framework and processes, with a focus on Incident & Problem management and Change, release & configuration management Experience of a working in a customer responsible role within a corporate environment Experience in managing third-party supplier relationships and associated agreements Supplier/Vendor management. Service management Diversity and inclusion are a focus for us – Lloyd aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility.  Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc).  These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes. By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems. Should you require any additional support with your application, or any adjustments, please click the following link; https://cleartalents.com/apply/lloyds-msa1645695881 Please note, clicking on this link does not register your application for the vacancy Lloyd aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect. We will invest in attracting the best talent to Lloyd, making sure recruitment is targeted at bringing in the skills we need to evolve. We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.