Design Researcher - Homes Platform

## Unlocking Customer Insights: A Deep Dive into the Design Researcher (12-Month FTC) Opportunity at Lloyds Banking Group

For ambitious professionals passionate about understanding the 'why' behind customer behaviour and translating complex data into actionable strategies, this Design Researcher (12-Month Fixed-Term Contract) position at Lloyds Banking Group presents a compelling career opportunity. As the UK's leading bank and a significant digital innovator, Lloyds Banking Group is at the forefront of a substantial transformation, making this role a pivotal contribution to shaping the future of banking.

This role offers a unique chance to leverage your expertise in qualitative and quantitative research methodologies within a dynamic, large-scale organisation. You'll be instrumental in bridging the gap between customer needs and business objectives, influencing key strategic decisions through your well-researched insights. The opportunity to work on "strategic & tactical projects" means you'll be involved in both foundational understanding and immediate problem-solving, ensuring your work has a tangible impact.

Key Advantages for Aspiring Design Researchers:

• Influence and Impact: You will directly influence business strategies by interpreting research data and articulating clear, actionable insights. This is an opportunity to have a significant say in how Lloyds Banking Group serves its diverse customer base.
• Breadth of Experience: The role involves working with a wide range of customer segments, from individuals to large corporations, offering exposure to diverse research challenges and solutions.
• Development of Key Skills: This position is ideal for enhancing your ability to manage multiple projects concurrently, adapt to evolving business needs, and hone your expertise in both qualitative and quantitative research techniques, including statistical analysis.
• Collaboration and Partnership: You'll have the chance to build strong working relationships with internal teams and external research agencies, refining your skills in brief development and supplier management.
• Flexible Working Environment: Lloyds Banking Group actively supports a hybrid working model, allowing for a healthy work-life balance by blending office-based collaboration with remote flexibility.
• Competitive Remuneration and Benefits: The salary range of £59,850 - £66,500, coupled with a generous pension contribution, annual bonus, share schemes, and extensive holiday entitlement, makes this a financially attractive prospect.

Key Considerations for Your Career Path:

• Fixed-Term Contract Nature: As this is a 12-month fixed-term contract, candidates should consider how this role aligns with their longer-term career aspirations. It's an excellent opportunity for gaining significant experience and expanding your portfolio, potentially leading to further opportunities within the group or elsewhere.
• Travel Requirements: While offering flexibility, the role does involve regular travel to Halifax and occasional travel to London and other UK offices. Candidates should factor this into their decision-making.
• In-house vs. Agency Experience: While a strong background in qualitative research is essential, experience in delivering quantitative research end-to-end, including data analysis and interpretation, will be a significant advantage. This indicates a leaning towards a comprehensive research skill set.
• Adaptability and Business Acumen: The ability to translate complex business requirements into well-defined research needs and to simplify intricate data into easily digestible insights is paramount. Success in this role requires both deep research expertise and strong commercial awareness.
• Commitment to Inclusion: Lloyds Banking Group places a strong emphasis on diversity and inclusion. Candidates who thrive in collaborative, values-led environments will find this a particularly rewarding place to work.

This Design Researcher role at Lloyds Banking Group is more than just a job; it's an invitation to contribute to a significant organisational transformation and to help shape the future of financial services in the UK. If you are a seasoned researcher looking for a challenging and impactful role within a respected institution, this opportunity warrants serious consideration for your next career move.