Digital Operations Manager

Digital Operations Manager Do you enjoy driving continuous improvement initiatives? Do you enjoy collaborating cross-functionally to deliver on project success? About our Team The Marketing Technology Team is part of the RXUK hub central marketing team serving 50+ events globally. The team is responsible for digital platforms, marketing technologies event technologies, innovation, marketing automation, analytics and reporting. About the Role As the Digital Platforms Manager, your role encompasses overseeing the activities of the Digital Platforms team. You are responsible for implementing best practices, recommending standardized processes, and effectively managing digital operations across the platforms. The team is responsible for developing and maintaining SEO optimized multi-lingual web pages, and configuring the event platform across 50+ events and developing and executing marketing automation programs. Furthermore, in collaboration with Marketing Ops the team will deliver timely, accurate, and insightful reporting and analytics across the managed platforms empowering the Marketing and Event teams to achieve optimal results You will lead your team in continuously monitoring digital performance and identifying areas for improvement. This involves working closely with the Digital Product Manager (Websites) and Campaign managers to regularly test new tools, campaigns and features, analyze data, and implement changes to optimise the customer journey. In this role, you will be the main point of escalation for all digital platform related inquiries and concerns. You will also work closely with key stakeholders to understand business needs and translate them into actionable plans and strategies. Your expertise in digital platforms will play a crucial role in enhancing user experience, increasing engagement, and driving conversions. Furthermore, your team handle the administration, standardization, optimization, and provision of user training and support for the Social Media management platform. In your capacity, you will oversee the Jira workflow process for task management, ensuring adequate audit trails and reporting to meet resource requirements. Additionally, you will collaborate with Marketing Operations to manage and budget for any additional insourced and outsourced support resources needed. Responsibilities Manages the Digital Platforms team and their activities applying best practices and recommend processes for standardisation and managing the platforms as BAU efficiently Executing tactics and projects within the strategy defined for their area of expertise Managing projects seamlessly through to execution Managing risks, implements reporting and identifies issues that impact on successful execution Planning website management and traffic Building clear processes and procedures for efficient and effective management of digital real estate Requirements: An excellent understanding of Digital Marketing, Web CMS, UX, Digital Analytics, Marketing Automation, Email, Social Media Management Strong leadership skills, ability to build effective relationships and influence key stakeholders Highly organised; able to multi-task, prioritise tasks and meet deadlines A strong understanding of data structures, governance and privacy Ability to manipulate and analyse data and produce reports Excellent customer service in a high-pressure environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Life assurance ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. RX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital solutions to help customers learn about markets, source products and complete transactions at over 350 events in 25 countries across 42 industry sectors. RX is passionate about making a positive impact on society and is fully committed to creating an inclusive work environment for all our people. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. www.rxglobal.com