Duty Maintenance Manager

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful and our Fleet Production team make a crucial contribution to this. 

Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

We have an exciting opportunity to work at #TeamEMR as a Duty Maintenance Manager, based at the East Midlands Control Centre in Derby.

Reporting to the Fleet Operations Delivery Manger, you will be the single point of contact to provide real time technical support to front line teams for train faults and failures, working closely with the Duty Fleet Manager and Service Delivery Control team to return trains into service efficiently and safely. 

Key responsibilities include:

Providing immediate support and advice to drivers, train crew and other members of the team in the event of a train fault or failure in service.Working as part of the Control Team managing the running and maintenance of the class 158, 170 and 360 fleets.Working closely with the Maintenance Depot teams to ensure failures are rectified promptly to minimise delay and prevent cancellationsLiaising with the Engineering Teams to provide data on the fleet status and performanceMaintaining a log of incident defects, vehicle histories, faults and defects, and work done by maintenance staff.Managing the technical response to train failures working with the depots and mobile technicians to get our customers moving as quickly as possible 

To be successful in this role you will have:

Strong written and verbal communication skillsAbility to analyse data and implement changes based on the informationAbility to influence, motivate and work within a team Good IT skills and experience using Microsoft Office packages

A mechanical or electrical qualification at NVQ Level 3 or above and experience working in a maintenance or production environment are both essential to the role. Knowledge of Rolling Stock and prior experience in the railway is preferable, but training can be provided.

Our team is ready to respond 24 hours a day, 7 days a week, 364 days of the year, so you will need to be able to work 12-hour shifts across these times.

If you successfully pass all stages of the recruitment process, you'll be placed into our talent pool for a maximum time of 12 months until a vacancy becomes available. Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!

As well as a competitive salary, we’ll also offer you:

Excellent defined benefit Railway Pension schemeFree standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNERFriends and Family discounted tickets on the EMR network75% discount on national leisure travel (inc partner and dependants)Various training and development opportunitiesEmployee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

How do I apply?

To apply please complete the online application form and upload your CV. As we operate blind screening, please remove all personal details including your name from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.

Closing Date: 13 Apr 2025

Department: Engineering

Salary: circa £45,646