Duty Maintenance Manager

Opportunity Review: Duty Maintenance Manager at East Midlands Railway

East Midlands Railway (EMR) is extending an exciting invitation to join their dedicated "One Team" as a Duty Maintenance Manager, based at their East Midlands Control Centre in Derby. This role is a pivotal one, contributing significantly to EMR's mission of safety, customer satisfaction, and a sustainable railway. With a strong emphasis on valuing their employees, demonstrated by nine consecutive Top Employer accreditations, EMR fosters an environment where individuals are empowered to bring their authentic selves to work.

This position offers a fantastic opportunity for individuals passionate about railway operations and technical problem-solving. As a Duty Maintenance Manager, you will be the crucial link between front-line teams and technical expertise, ensuring trains are returned to service swiftly and safely.

Advantages for Your Career Path:

• Direct Impact and Critical Role: You will be the central point of contact for real-time technical support, directly influencing the efficient operation of the EMR network. Your decisions will have an immediate and tangible effect on customer journeys.
• Exposure to Diverse Fleets: This role provides hands-on experience managing the running and maintenance of key EMR fleets, including the Class 158, 170, and 360. This breadth of experience is invaluable for career development within the rail industry.
• Collaborative Environment: You will work closely with a range of stakeholders, including drivers, train crew, the Duty Fleet Manager, the Service Delivery Control team, Maintenance Depot teams, and Engineering Teams. This collaborative aspect fosters strong communication and interdepartmental relationship-building skills.
• Problem-Solving and Analytical Skills Development: The core of this role involves analysing data, diagnosing faults, and implementing solutions. This will hone your analytical and problem-solving capabilities, essential for any technical management position.
• Comprehensive Training and Development: While knowledge of Rolling Stock and prior railway experience is preferable, EMR offers training. This signifies a commitment to investing in their employees and supporting their growth, even if you're transitioning into the railway sector.
• Attractive Benefits Package: EMR provides a competitive salary (circa £54,000) alongside a valuable defined benefit Railway Pension scheme, extensive leisure travel benefits for yourself and family, and access to a broad employee benefits portal with numerous discounts.
• Commitment to Diversity and Inclusion: EMR is actively working to promote diversity and inclusion. This creates a welcoming environment for all candidates, encouraging a rich tapestry of perspectives and experiences.

Key Considerations for Candidates:

• Shift Work and 24/7 Operation: This role operates within a 24/7, 364-day-a-year environment, requiring a commitment to working 12-hour shifts across these times. Candidates must be prepared for this demanding schedule.
• Essential Qualifications: A mechanical or electrical qualification at NVQ Level 3 or above, coupled with experience in a maintenance or production environment, is a mandatory requirement. Ensure your CV clearly highlights these qualifications.
• Strong Communication and Influencing Skills: The ability to communicate effectively, both verbally and in writing, and to influence and motivate others is crucial for success in this dynamic role.
• Adaptability and Quick Thinking: Dealing with train faults and failures in real-time demands an ability to think on your feet, make swift decisions, and adapt to changing circumstances.
• Blind CV Screening: Be aware of EMR's blind screening process. It's essential to remove all personal details from your CV to ensure a fair and consistent evaluation.

The Duty Maintenance Manager role at East Midlands Railway presents a significant opportunity for individuals seeking to make a meaningful contribution to a vital public service. If you possess the required technical acumen, a passion for problem-solving, and the ability to thrive in a fast-paced operational environment, this could be an excellent step forward in your career.