Duty Manager

This review provides an in-depth look at the Duty Manager opportunity at DHL, based at Gatwick Airport. It aims to guide potential candidates by highlighting the advantages and key considerations for their career development.

Opportunity Overview:

DHL, a globally recognized leader in supply chain management, is seeking a dedicated Duty Manager to join their ground handling operations at Gatwick Airport. This permanent, full-time role offers a competitive salary of £45,492.58 and operates on a demanding yet structured 4 on 4 off shift pattern, encompassing both day (6 am - 6 pm) and night (6 pm - 6 am) shifts. This position is ideal for individuals who thrive in dynamic environments and are looking to contribute to the critical infrastructure of air travel.

Key Advantages for Candidates:

• Career Advancement with a Global Leader: Working for DHL provides an exceptional platform for career growth within the aviation and logistics sectors. You'll be part of an award-winning company known for its commitment to excellence.
• Integral Role in Aviation Operations: This role places you at the heart of airport operations, offering invaluable experience in managing a complex and fast-paced environment.
• Structured Shift Pattern: While demanding, the 4 on 4 off pattern offers a predictable rhythm, allowing for concentrated work periods followed by extended time off, which can be beneficial for work-life balance if managed effectively.
• Comprehensive Benefits Package: DHL offers an impressive range of benefits, including a confidential 24/7 GP service, numerous retail and lifestyle discounts, an enhanced pension scheme, and a 24/7 employee support service with access to free counselling.
• Commitment to Diversity and Inclusion: DHL's dedication to Diversity, Equity, Inclusion & Belonging ensures a supportive and fair work environment for all employees.

Key Considerations for Candidates:

• Airport Environment & Security Clearance: The role is situated within an airport, which necessitates a thorough security and background check. Candidates must be prepared to provide five years of address and reference history, undergo a pre-employment drug and alcohol test, and obtain a full airside ID. This is a critical requirement for working airside.
• Shift Pattern Adaptability: The 4 on 4 off rotating day and night shift pattern requires significant flexibility and the ability to adapt to working unsociable hours. Candidates should carefully consider their personal capacity to manage this schedule.
• Management and Leadership Skills: The position demands strong management knowledge and experience, with a proven ability to inspire, lead, and motivate a large workforce. Experience in performance management, appraisals, and driving policy adherence is crucial.
• Operational Acumen: While familiarity with ground handling practices is preferred, the core requirement is the ability to manage day-to-day operations, ensure compliance, and meet on-time performance targets. A proactive approach to problem-solving and continuous improvement will be highly valued.
• Safety and Compliance: A strong emphasis is placed on upholding safety standards. Candidates must be committed to safety audits, reporting, and fostering a culture of compliance with health and safety legislation.
• Application Timeline: Interviews are provisionally scheduled for the week commencing 1st December 2025. It is strongly advised to apply as early as possible, as applications are reviewed continuously and the application period may close before the provisional interview date if a sufficient number of applications are received.

Career Path Guidance:

This Duty Manager role at DHL is an excellent stepping stone for individuals looking to build a robust career in airport operations and logistics management. The skills honed in this position – leadership, operational efficiency, stakeholder management, and adherence to stringent safety protocols – are highly transferable and sought after within the broader aviation and supply chain industries. For those aspiring to move into senior operational or management positions within DHL or other major logistics providers, this role offers the practical experience and exposure needed to achieve those goals. Candidates with a passion for aviation, a knack for problem-solving, and the resilience to thrive in a high-stakes environment will find this opportunity particularly rewarding.