Duty Resource Centre Manager

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Operations team make a crucial contribution to this. Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join the Talent Pool as a Duty Resource Center Manager. In this role you will direct and lead all aspects of the Resource Center function ensuring the delivery of a safe and punctual delivery of the train service.

Based at our Bateman Street Location in Derby

The Duty Resource Center Manager will:

Manage day-to-day deployment of all safety-critical and front-line staff to ensure the safe and punctual delivery of the train service.Monitor real-time staff availability and proactively allocate relief or spare resource to mitigate short-notice shortages.Ensure all deployed staff remain fully compliant with route, traction and working-time requirements, escalating any risks as appropriate.Work collaboratively with Control to re-plan crew during disruption, ensuring train services remain robust and that contingency plans are enacted effectively.Communicate duty changes, disruption updates and relief arrangements to staff promptly and professionally.Support incident response by arranging crew cover, transport, and redeployments during operational events.Record and report on staffing issues, including shortfalls, overtime usage and disruption-related resource impacts, providing clear handovers to colleagues.Maintain a strong customer-focused ethos by taking resourcing decisions that minimise cancellations and protect service delivery.Contribute positively to a collaborative and inclusive workplace culture, role-modelling the organisation’s values while supporting Resource Centre teams.Conduct first line chain of care as requiredEstablish a leadership style to promote EMR’s vision and example of values in order to build a culture that integrates the Resource Centre Staff activities and focuses the business on deliveryBe responsible for monitoring sickness levels of Traincrews and providing timely reports to the functional ManagersCompetes payroll on the night shift.

Who are we looking for?

We are looking for someone with great interpersonal skills, clear thinking and organisational ability. The ideal person will be able to retain detailed knowledge of train crew conditions of service and local Depot codifications. An appreciation of Health and Safety legislation and understanding of the disciplinary procedure would be an advantage.

Please note this role involves shift work which covers a 24 hour period.

 As well as a competitive salary, we’ll also offer you:

Excellent Railway Pension SchemeFree leisure travel on East Midlands Railway and Train Operating Companies under Transport UKFirst Class Duty Travel on the EMR networkFriends and Family discounted tickets on the EMR network75% discount on national travel (inc partner and dependants)Various training opportunities…and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

Closing Date: 24 Dec 2025

Department: Managerial/Administration

Salary: circa £35,679.10 + Excellent Railway Pension and Free Train Travel