Education Support Assistant (Newcastle, GB)

Salary: £24,685 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 04 January 2026

The Role

We are looking for a motivated and enthusiastic individual to join our busy learning and teaching professional support service in the School of Biomedical, Nutritional and Sport Sciences. You will work as part of a professional support team providing comprehensive administrative support to this highly rated School with a diverse portfolio of teaching programmes.

You will undertake a wide range of administrative work in support of the School Manager, Deputy School Manager and the Learning and Teaching Team Lead. You will be responsible for general duties including; reception, purchasing, answering student queries and attendance monitoring.

You should have good organisational and interpersonal skills; be able to demonstrate high levels of accuracy and attention to detail, be a team player, together with the ability to use your own initiative and to prioritise your workload. Flexibility, discretion, tact and diplomacy are a must.

Informal enquiries to Jill Elliott, Deputy School Manger via [email protected]

Key Responsibilities

To provide administrative support to the learning and teaching function of the School across the full student lifecycle (from registration, through progression to completion) Responsible for making amendments to learning and teaching documents as requested by members of the School’s Learning and Teaching support team Responsible for making updates to appropriate University systems as requested by members of the School’s Learning and Teaching support team. In addition, update teaching materials on University systems as requested, and distributing materials to staff and students Under guidance, to check and update student data using University systems, including ensuring students are appropriately registered for modules as required Support the Learning & Teaching Team Leader with student attendance monitoring administration as requested To support the receipt and collation of assessment materials from academic colleagues, keeping a record of work sent out for marking and chasing it for return. Supporting the data entry of marks relevant University systems To support the organization of practical assessments and assist in setting up examination venues To support the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances To provide support for the arrangement of student placements and maintaining accurate records To provide support for the allocation of research projects to students To support the secretary to meetings, helping with agenda preparation and circulation To provide support for the School’s Admissions where required; this can be significant for some programmes Any other duties within the scope and general nature of the grade which may be required. This includes some flexibility in working hours and may include occasional weekend working (in the region of two Saturdays per year)

The Person

Knowledge, Skills and Experience

Working knowledge of relevant systems equipment, processes and procedures including standard software packages Appreciation of the standards for the conduct and output of the role Ability to communicate clearly orally and in writing Numeracy skills Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages Familiarity with work priorities and those of colleagues Basic understanding of relevant policies and procedures, as they affect the role Ability to apply relevant health and safety and other University policies and procedures

Planning and Organising

Works in a planned and structured way Uses own and others time effectively Sets own priorities in conjunction with team and area objectives Plans workload and tasks in a systematic way Ensures that all activities are completed on time Uses systems and tools to ensure records and audit trails are clear and up to date Keeps work systems up to date, neat and tidy Ensures that others know how process and systems work Maintains flexibility in work plans to allow for changing circumstances

Delivering Services

Sees other departments and colleagues as “customers” and follows through on their enquiries and requests Keeps fellow team members up to date with progress Co-operates with others in achieving targets Takes responsibility for achieving own targets Has a positive attitude for doing things better Looks for ways to make immediate improvements Pays attention to detail Strives to deliver high quality results Is enthusiastic in getting the job done on time

Communicating

Is factually correct and gives consistent verbal and non verbal messages Clear and concise; gets the message across to others Chooses communication tools appropriately e.g. selective use of emails and other channels of communication Tailors content of communication to the audience, changing style, tone and format appropriately Uses face to face communication regularly Can hold attention of others using appropriate techniques; questioning; rhetorical questions, changing tone and pace of voice and animated style

Team working

Respects the expertise and contribution of others even if own opinion is different Shares relevant and useful information with others Keeps other team members up to date with progress Gets involved with team talks Willing to help others and share workloads Supportive of team decisions Asks Others’ opinion Encourages others to get involved Talks about other team members in a positive way Respects the value that different views bring to the team

Qualifications

Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications or relevant work experience in the unit or a comparable setting

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28968