Electronic Communications Incident Manager

Job Description: Job Title Electronic Communications Incident Manager Location Birmingham Corporate Title Vice President The mission of the Electronic Communications Board (ECOM) is to govern the Electronic Communications Systems (ECS) of the bank, based upon the policies and practices defined by DB policies and procedures. The ECOM is an essential central governance board which evaluates new or changed ECS and determines if they are essential to support the banks capabilities and compliant with policies or requirements set by Compliance, Legal, Group Data Protection and CDO / Records Management as well as other key control functional areas. As part of ECOM governance, this role will be responsible for overseeing reported operational issues impacting processes related to retention and monitoring. You will work with stakeholders ensuring outages are addressed in a timely manner and include appropriate remediation ensuring issues do not re-occur. This role is responsible for reporting incidents and issues directly to the Electronic Communications Board members ensuring timely updates. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That why we are committed to providing an environment with your development and wellbeing at its centre. You can expect: Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days’ holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Supporting teams and technology contacts for ECS applications to identify gaps in the retention and surveillance requirements previously identified by the ECOM board Providing oversight to the processes and procedures in place for gap remediation and reporting with technology contacts and architects for individual applications Providing reviews to the ECOM board on reported issues for ECS applications and action follow-up activities as requested Supporting the data integrity for the inventory of applications containing electronic communications used within the Bank Creating reports in your area of responsibility and presenting them to ECOM board and other external groups Reviewing and improving processes related to the tracking and reporting of issues to ensuring the most timely reporting and remediation steps are followed Your skills and experience Experience in incident / problem management reporting related to the use/support of electronic communications within the Financial Services industry Experience in the use/support of electronic communications within the Financial Services industry Experience working across technology organizations for the implementation and/or remediation of functionality required to address regulatory requirements Experience in designing, maintaining and delivering auditable governance processes is an advantage Excellent communication skills both written and oral Comfortable dealing with both technical stakeholders (e.g. application owners, infrastructure teams) as well as control function partners (e.g. Legal and Compliance) How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards) About us Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. More information at: Deutsche Bank Careers (db.com)