Executive Reporting Assistant Manager

End Date Thursday 10 April 2025 Salary Range £39,825 - £44,250 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary Role purpose: Inform senior audiences on all things customer related and help drive key decisions. Join our Transport Experience and Insight Team at an exciting time! We focus on enhancing the customer, channel, and colleague experience, as well as driving commercial growth through data-driven insights, compelling storytelling, optimisations, and Direct to Customer products. Our mission is to fulfil Transport goal of Keeping Britain Moving. We envision delivering a brilliant customer experience through data and insights, responding to changing customer needs, and creating a great workplace for our colleagues. If you're not already “in”, there has never been a better time to join the Transport division. We’re going through a dynamic change programme and have ambitious plans for shaping the customer experiences of the future. We need a strong storyteller to help us deliver our programme of Executive Reporting and influence customer decisions. Are you a keen customer storyteller able to influence colleagues through engaging narratives? Or perhaps you're already a customer research expert, and keen to broaden your skills in another part of the business? Then come and explore this with us! Job Description The Executive Reporting Assistant Manager role in Transport sits within the Customer Insights and Analytics team, part of Transport Experience & Insight. Our team is an aggregation of a curious and diverse set of minds that work closely together and are passionate about understanding and championing our customers’ present and future needs. Our wider purpose is to develop insights and drive action plan responses to improve customer experience (CX). We exist to inform decision-making with facts. We do that by seeking out and crafting practical and usable insight, spotting great ideas as well as telling compelling and convincing stories. Your role within that purpose is twofold. First, you’ll support the development and delivery of our GCD (Group Customer Dashboard) metrics. Second, you’ll help support robust decision making by crafting well thought through and robust Customer Reports, aimed specifically at a Transport senior audience. Your Core responsibilities. You will support the Executive Reporting Manager to: Be the guardian of the Transport Group Customer Dashboard: support the investigation, development, testing and monitoring of key customer metrics. You’ll also be actively involved in setting Transport annual targets. Be our main point of contact with the GCD central team, collaborating and sharing best practices and positive challenges with the rest of LBG divisions. Gather and maintain key MI and Insights relating to Customer Experience (GCD, Complaints CRAM and Consumer Duty). Prepare Senior Leadership Team and Board papers. You’ll produce monthly reports for input into a range of meetings, for example but not limited to: Transport Boards, Transport Senior Leadership Team, Transport Product and Risk Committee. Work closely across Transport teams: Product, Operations, Digital Channels, Platforms, Supplier Management, CX Managers, Distribution, to deliver a joined-up story. Perform Secretarial tasks for the Customer Senior Leadership Team meetings; maintaining an action log and liaising with stakeholders for their input. Essential knowledge, capabilities, and experience: An impeccable planner, able to work to strict deadlines Story-telling and colleague influencer – You’ll need to be able to see beyond MI, and tell a performance story that goes beyond describing latest trends – joining up the dots between multiple sources of data Data handling, analysis and visualisation – We’re looking for creative data visualisation, and core skills around interpreting data Project delivery and action planning – You’ll be able to influence and coordinate tasks/actions for yourself, your team and our stakeholders. You’ll be skills in prioritising, multi-tasking and problem solving You’ll use your curiosity and growth mindset to positively influence others, and identify opportunities to simplify and automate Have previous experience in organising and directly supporting the delivery of a suite of BAU monthly outputs A confident partner – the ability to influence stakeholders regardless of level of seniority. Organisation: the ability to keep good evidence trails, and an impressive attention to detail Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our offices. Our North West hub is currently Heathside Park in Cheadle, and we'll be moving to Manchester Portland Street over the summer. Our Wales hub is currently in Newport Tredegar Park, and will move to Cardiff in 2026 Why should you apply? You’ll be part of a supportive team who work in a variety of flexible ways to accommodate your work-life balance. We have a truly inclusive culture and greatly value the diversity of thought to help continuously drive us forwardTo find out more about the role please contact Vanessa Rice (vanessa.rice@scottishwidows.co.uk) or Siobhan Kerr (Siobhan.kerr@lloydsbanking.com) In return, the role will provide the opportunity to learn new skills and to work in a fast paced but collaborative work environment! We have a truly inclusive culture and greatly value the diversity of thought to really make a difference for our customers. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their very best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together. As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Crown Dependencies are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Crown Dependencies would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.