Executive Service Manager

## Opportunity Review: Executive Service Manager - London, UK NCR Voyix, a global leader in digital commerce solutions for the retail and restaurant industries, is seeking a driven and experienced **Executive Service Manager** to join their team in London. This role offers a significant opportunity for professionals looking to leverage their expertise in service delivery, client engagement, and technology to make a tangible impact on major global accounts.

This position is ideal for individuals with a proven track record in the **Hospitality industry**, particularly with a strong understanding of **quick-service restaurants**. The core of this role revolves around building deep client relationships, understanding their strategic business objectives, and orchestrating NCR Voyix's service offerings to meet and exceed those needs. You will be instrumental in ensuring consistent, high-quality service delivery while proactively identifying avenues for NCR Voyix to create exceptional value and drive business outcomes for clients.

### Key Advantages for Candidates: * Global Impact & Brand Recognition: As part of NCR Voyix, you'll be working with a globally recognized brand that is at the forefront of digital commerce transformation. Your efforts will directly influence the success of major global retail and restaurant clients across more than 35 countries. * Strategic Client Engagement: This role offers the chance to engage at an executive level with clients, understanding their most critical business imperatives. You will be a trusted advisor, orchestrating complex service solutions and earning loyalty through exceptional performance. * Leadership and Mentorship Opportunities: You will lead a team of Customer Operations Leads across multiple countries, providing guidance, training, and mentorship. This is a fantastic opportunity to hone your leadership skills and develop future talent within the organization. * Deep Technical and Industry Immersion: The role demands in-depth knowledge of hospitality technologies, including solution design, architecture, and enterprise solution device management. You will have the opportunity to deepen your expertise in areas like security, planning, and implementation, as well as billing, provisioning, and service activation platforms. * Career Growth and Development: NCR Voyix emphasizes strong career paths and fosters a culture of robust professional development. This position offers a clear avenue for growth within a leading technology company. * Innovative Work Environment: NCR Voyix is committed to transforming routine transactions into meaningful connections through innovative technology. You'll be part of a company that thrives on problem-solving and driving progress across vital industries. ### Key Considerations for Candidates: * Extensive Industry and Technical Acumen: A strong, in-depth understanding of the Hospitality industry, with a preference for quick-service restaurants, is essential. Candidates must possess thorough knowledge of relevant technologies, solution sets, product specifications, and performance criteria. * Proven Service Delivery & Project Management: Demonstrable experience in managing service delivery for major accounts, coupled with robust project management leadership and resource tracking techniques, is crucial. The ability to implement, drive, and track projects effectively is paramount. * Exceptional Communication and Consultative Skills: This role demands excellent written and verbal communication, active listening, negotiation, and presentation skills. The ability to translate complex technical concepts and provide high-level consulting is vital. * Leadership and Influence: You will need to be recognized as a leader by senior management, peers, and customers. This involves the ability to lead specialized cross-functional teams and provide direction with minimal supervision. * Problem-Solving Prowess: Candidates must possess the ability to understand complex technical challenges and either solve them directly or effectively solicit the necessary resources to achieve resolution. * Proactive & Strategic Mindset: The role requires a proactive approach to preventing post-sales issues, minimizing the impact on time-to-revenue, and safeguarding future opportunities. Close collaboration with Account Managers and Customer Success Executives to maintain overall customer strategy is expected. * Work-Life Integration: While offering a global scope, the role requires the ability to work 1-2 days in the London office, balancing remote flexibility with in-person collaboration.

This Executive Service Manager role at NCR Voyix presents a compelling opportunity for ambitious professionals seeking to make a significant impact within the digital commerce landscape. If you possess the requisite industry expertise, technical depth, and leadership capabilities, this position offers a rewarding career path within a dynamic and innovative global organization.