Field Service Engineer - Covering Postcode TW

Career Opportunity Review: Field Service Engineer at Vaillant Group U.K. Ltd (London)

Embark on a rewarding career journey with the Vaillant Group U.K. Ltd, a globally recognized leader in sustainable heating solutions. This Field Service Engineer role, based in London, presents an exciting opportunity for technically skilled individuals to contribute to a company deeply committed to a better climate. Vaillant Group's rich history of innovation and their dedication to sustainability make this a compelling prospect for career-minded professionals.

What You Will Achieve Together:

As a Field Service Engineer, you will be at the forefront of delivering exceptional service and expertise on Vaillant Group brand products. Your responsibilities will encompass:

• Servicing and Repairs: Expertly maintaining and fixing Vaillant Group appliances.
• Fault Finding: Diagnosing and resolving issues during breakdown call-outs.
• System Work: Undertaking repairs and improvements to integrated heating systems.
• Customer Service Excellence: Consistently providing outstanding customer experiences.
• Performance Targets: Working towards Key Performance Indicators (KPIs) to support sales objectives.
• Process Adherence: Following established procedures and contributing to field sales initiatives.

You will be an integral part of a well-supported team, with access to resources from the Operational Support Technicians and a dedicated training department.

What Makes This Opportunity Successful:

Vaillant Group is seeking individuals who are not only technically proficient but also possess a forward-thinking mindset. Key attributes and qualifications include:

• Heat Pump Experience: While desirable, a strong interest in developing skills in heat pump technologies is essential, reflecting the company's focus on future innovations.
• Essential Certifications: Possession of CCN1, HTR1, CENWAT1, and LPG ACS gas certificates is a prerequisite.
• Customer Focus: Excellent customer service skills are paramount, ensuring every interaction is positive.
• Technical Acumen: A high level of technical knowledge regarding domestic gas appliances within the Vaillant Group's product range.
• Communication & IT Proficiency: Effective communication and IT skills are vital for seamless operations.
• Adaptability: An extremely flexible and adaptable approach is necessary to exceed customer expectations.
• Motivation & Experience: A highly motivated individual with a background in field engineering, capable of balancing customer needs with stakeholder requirements.
• Location: Ideally, candidates will reside locally to the London area.

What You Can Count On:

Vaillant Group is committed to providing its employees with an environment that fosters success and well-being. You can expect:

• State-of-the-Art Equipment: Provided with a company van, fuel card, uniform, specialist tools, tablet, and mobile phone for optimal working conditions.
• Work-Life Balance: The flexibility to start and end your working day from your doorstep.
• Efficient Support: Spare parts are delivered directly to you for convenience.
• Attractive Remuneration: A competitive salary package including 25 days of holiday plus bank holidays, and bonus opportunities.
• Financial Security: A generous pension scheme for your retirement.
• Peace of Mind: A death in service benefit and the option of subsidized private healthcare.

What Makes Vaillant Group Special:

Vaillant Group is more than just a company; it's a mission. For over 150 years, as a successful family business, they have been dedicated to "taking care of a better climate" for homes and the environment. As a world leader in heat pumps, digital services, and efficient gas heating appliances, their focus on energy-saving solutions is unwavering.

Sustainability is embedded in every aspect of the Vaillant Group, from offices to production sites and operations on the road. With 16,000 employees from over 70 countries, they are united by a shared commitment to responsibility for the future and the planet. Vaillant Group actively promotes personal development, encouraging employees to act with passion and collectively shape the future of heating.

The company champions equity and fosters an inclusive environment, valuing the uniqueness of each individual. They encourage all qualified candidates to apply and become part of their journey to ensure a better climate.