Field Support Representative, South-East UK

Discover Your Next Career Move as a Field Support Representative with IDEXX

Are you passionate about animal health and eager to make a tangible difference in veterinary practices? IDEXX, a global leader in veterinary diagnostics, is seeking a motivated and customer-centric Field Support Representative (FSR) to join their innovative team. This is an exceptional opportunity for individuals with a strong background in veterinary care and a desire to combine their technical expertise with excellent interpersonal skills.

Why This Role is a Great Career Opportunity:

• Impactful Work: Contribute directly to the health and well-being of pets and livestock by ensuring veterinary professionals can effectively utilize cutting-edge IDEXX products and services.
• Autonomy and Flexibility: As a field-based role, you will manage your own schedule and territory, working from a home office. This offers a high degree of autonomy and the ability to tailor your approach to diverse customer needs.
• Continuous Learning and Development: IDEXX fosters a culture of learning and discovery. You will have opportunities to expand your knowledge of veterinary diagnostics, technology, and customer relationship management.
• Dynamic Environment: No two days are the same! You'll engage with a variety of customers, visit new locations, and tackle diverse challenges, making this a stimulating and engaging career path.
• Build Trusted Partnerships: This role is built on relationships. You'll have the chance to become a trusted advisor to veterinary clinics, understanding their unique needs and providing invaluable support and solutions.
• Career Growth: IDEXX is committed to employee enrichment, offering competitive compensation, incentives, and benefits within a positive and respectful work culture.

Key Considerations for Aspiring Candidates:

• Veterinary Expertise is Key: A minimum of three years of veterinary clinic experience is essential. A background in training or practice management is highly preferred, and a veterinary/veterinary nurse degree or equivalent is a strong asset.
• Exceptional Communication and Interpersonal Skills: The ability to build rapport with diverse personalities, listen empathetically, and communicate effectively with customers, colleagues, and management is paramount.
• Self-Organization and Planning: Managing your territory, scheduling daily visits, and strategically planning your work in a dynamic environment requires strong organizational and prioritization skills.
• Technical Aptitude: You must be comfortable learning and utilizing various technologies, including computers, tablets, and smartphones. Prior computer networking experience is a plus.
• Mobility and Travel: A full UK driving license and a willingness to travel up to 70% of your time within your assigned territory, including potential overnight stays, is a requirement for this field-based position.
• Problem-Solving and Proactivity: You'll be instrumental in installing, onboarding, and training customers, as well as identifying and resolving technical issues. This requires a proactive and resourceful approach.

If you are a driven professional looking to leverage your veterinary knowledge in a rewarding, customer-facing role, this Field Support Representative position at IDEXX offers an excellent platform for you to grow and excel in the veterinary diagnostics industry.