Finance Administrator, Capita Group

Finance Administrator Hybrid – Home/Sheffield We are looking for a Finance Administrator to join a team responsible for the provision of the full lifecycle of financial services administration to designated Pension Scheme Clients in line with service level agreements and in accordance with legislation, policy conditions, business rules and procedures and within the regulatory framework. You will have previous finance administration experience and you will ideally be studying for or in possession of a finance qualification. This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this. https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants Job title: Finance Administrator Job Description: Key Tasks: Support the team on complex casework, high value cases and complaints. Support immediate team and wider team or business areas with detailed reconciliation and remediation work. Be available to answer stakeholder queries within the agreed SLA targets across multiple communication channels Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality. Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results. Work within set Key Performance Indicators and quality standards. Complete all tasks using current work procedures and best practice. Create and maintain consistent and accurate scheme records and events. Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate, and undertake Root Cause Analysis. Understand the importance of Continuous Improvement and be able to collate and interpret data to seek opportunities both inside and outside the team to improve the customer experience, challenging current processes. Participate in and promote good team communication and share knowledge and expertise with other team members What are we looking for: Previous finance administration experience Studying towards or in possession of a finance qualification Enthusiasm and determination to deliver an outstanding level of customer service at all times Ability to meet and work to deadlines within a fast-paced environment An excellent eye for detail with good written communication skills, spelling, grammar and punctuation. Excellent IT skills – Microsoft Office and Outlook is essential with fast and accurate keyboard skills A self-starter, able to manage your own workload but also work well as part of a team About Capita Pension Solutions At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond. What in it for you? 23 days’ holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . Location: Sheffield , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.