Head of Account Management

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. Head of Account Management – Strategic Partnerships (British Gas) Flexible UK locations with FlexFirst hybrid working Overview Join us as the primary relationship lead for some of British Gas most important strategic B2B partners. You’ll shape long‑term success, drive commercial performance, and ensure partners get a seamless, high‑quality experience. If you thrive on building relationships, solving problems, and growing partnerships, this role puts you right at the heart of our growth strategy. About the role Own senior partner relationships, representing British Gas in key engagements and leading regular performance reviews. Drive commercial results, ensuring revenue, profitability and contracted commitments stay on track. Spot growth opportunities, negotiating renewals, upsells and new service extensions. Champion operational excellence, working across internal teams to resolve issues, improve delivery and keep SLAs and KPIs on target. Manage risk and compliance, ensuring contracts, governance and regulatory requirements are met. Act as the internal voice of the partner, providing insight to shape future propositions and strengthen long‑term collaboration. What success looks like Strong revenue and profitability across your partnerships High partner satisfaction and long‑term retention Consistent performance against SLAs and KPIs Clear growth plans and successful renewals Confident, data‑driven reporting and relationship management What we’re looking for Experience in senior account management and/or strategic partnerships within a large, complex corporate organisation Demonstrable senior-level gravitas, with the ability to build trust and influence at C-suite and executive level within assigned partnerships Able to operate as the Voice of the Partner internally, holding the organisation to account for delivery, while acting as the Voice of the Company externally, holding partners accountable for performance beyond contractual commitments Comfortable operating in ambiguous, fast-moving environments, with strong capability in conflict resolution and stakeholder management Strong experience across contract negotiation, renewals, contract management, compliance, and operational performance management A proactive, collaborative working style with a clear focus on outcomes and value realisation Proven experience deploying and landing contractual commitments across matrixed organisations A growth mindset with strong commercial instincts, including a track record of retaining and growing multi-million-pound accounts Motivated by building meaningful, long-term partnerships and excited by the opportunity to help shape the future of British Gas collaborations Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That why we have the UK best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.