Head of Client Service Delivery- Global Broking Centre

Career Opportunity: Head of Client Service Delivery - Global Broking Centre

Aon, a global leader in shaping decisions for the better, is seeking a highly motivated and experienced operational leader to join its dynamic Global Broking Centre (GBC) in London as the Head of Client Service Delivery (CSD). This pivotal role is instrumental in ensuring the seamless provision of services to Aon's global client-facing offices, connecting them with London-based insurers and innovative capital providers. If you are a strategic thinker with a passion for operational excellence and client satisfaction, this opportunity offers significant scope for career advancement.

What This Role Offers:

This is more than just a leadership position; it's an opportunity to shape the future of client service delivery within a critical hub of Aon's global operations. You will be at the forefront of driving strategic initiatives, including Project Meridian and the ambitious GBC 3x3 strategy, directly impacting Aon's growth and efficiency. Key advantages for candidates include:

• Strategic Impact: Play a central role in evolving the vision for the CSD function, contributing directly to the GBC's overall value proposition and leveraging the scale of Aon Business Services.
• Global Leadership: Lead and mentor a diverse, multi-location team of approximately 160 colleagues across the UK and India, fostering an inclusive and high-performing culture.
• Operational Excellence: Drive the adoption of a new digital operating model, embed new technologies, and champion continuous improvement to elevate operational standards and achieve ambitious KPIs.
• Client Centricity: Own the end-to-end client service experience for the GBC, introducing innovative frameworks to ensure seamless service delivery across all involved teams.
• Professional Development: Aon is committed to a continuous learning culture, providing ample opportunities for you to learn, share, and grow, enhancing your skills and career trajectory.
• Agile Environment: Benefit from an agile working environment that supports your wellbeing and work/life balance, allowing you to perform at your best.
• Recognition and Value: Be part of an organization that values its colleagues, offering opportunities for connection, relevance, and growth.

Key Considerations for Your Career Path:

To thrive in this role and maximize your career potential at Aon, consider the following aspects of the position:

• Leadership Scope: The role demands strong leadership capabilities to manage a significant, geographically dispersed team. You will be responsible for building capability in offshore locations and integrating them seamlessly into daily operations.
• Operational Transformation: A core part of your mission will be driving process efficiency, standardization, and the successful rollout and embedding of new digital tools and offshore operations. A proactive approach to change management is essential.
• Technical Expertise: While not explicitly stated as a requirement for *immediate* deep technical implementation, a strong understanding of the London insurance market, global broking operations, and familiarity with market systems (e.g., Lloyd’s, DXC) and digital platforms (e.g., PPL, Whitespace) will be highly advantageous. A willingness to embrace and pilot new technologies like AI and automation is also key.
• Stakeholder Management: You will be expected to engage effectively with senior leadership, provide regular updates on performance and transformation progress, and represent CSD in client meetings and governance forums. Strong communication and relationship-building skills are paramount.
• Regulatory and Compliance Focus: A thorough understanding and adherence to Aon UK's Risk Management Framework and policies are critical for ensuring the integrity and compliance of the CSD function.
• Resilience and Adaptability: This is a dynamic environment that requires an individual who can remain calm under pressure, effectively juggle multiple priorities, and adapt to evolving market demands.

The Head of Client Service Delivery position at Aon's Global Broking Centre presents a compelling opportunity for an accomplished operational leader. By focusing on strategic vision, team development, and driving operational excellence, you can significantly contribute to Aon's success while advancing your own professional journey in the global insurance landscape.