Head of Economic Crime Prevention

End Date Salary Range £114,810 - £135,070 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Every day the media shares stories about fraud and the impact to people. Fraud can impact anyone across all aspects of society and the threats are forever evolving. We play a meaningful role to mitigate these threats, so we can continue to help the UK grow and prosper. This team works to protect the group and our customers from fraud, whilst creating a smooth customer journey. This role focuses on the specific fraud threats facing UK consumers, and specifically LBG consumer customers against the threats of today and the future. The role will deliver ground-breaking techniques and technology that protect our customers and the many communities in which we operate from the harms associated with fraud - working across teams in LBG and externally. Job Description Job Description Lead the Consumer fraud strategy for preventing and detecting fraud Champion all strategic fraud prevention initiatives and lead SMEs to define and enable delivery of these initiatives. Drive the development of future fraud roadmaps for fraud prevention and work collaboratively across the Fraud team in how we best serve customers impacted by fraud. Be the key link between change teams delivering technology for fraud prevention and business teams delivering fraud management. Work passionately across teams to deliver the right outcomes for customers and the bank. Responsible for defining and designing fraud prevention and detection controls for new or amended products and propositions, ensuring customers are treated fairly and controls are strong and effective Lead the response to rapidly changing fraud threats including attacks, and using strong connections across the industry ensure that we react rapidly before events grow. Advocate for changes needed across the banking sector and associated sectors to better protect and prevent fraud from occurring in the UK using strong relationship and communication skills both internally and externally. Lead a team of around 30+ highly specialised SMEs. Ultimately this role is our inspiration, our judge of where to focus our efforts in fraud prevention and the spark that drives our teams to be brilliant at preventing fraud! So what about you A passion to deliver customer service through fraud prevention Sound knowledge of fraud prevention across all aspects of the lifecycle Strong connections with suppliers and other banks in fraud prevention – with clear focus on market leading practices both in the UK and internationally. Good influencing skills both within your team, across with other teams, wider organisation and third parties Strong communication skills that can adapt easily to different audiences The ability to challenge and be challenged internally and externally Someone who brings diverse thinking and can solve challenges from different perspectives A belief that we work together to succeed! Passion for continuous learning and improvements What we will give you A highly competitive reward package with options to personalise some of the benefits To be part of our team of experts who are motivated together to use the scale and experience of Lloyds Banking Group to help protect people The platform to grow for skills in the role and future roles To lead a highly respective team in an organisation that cares about protecting customers. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.