Head of Operations, DHL

<div><div><div><p>DHL Supply Chain is excited to invite visionary leaders to apply for the role of Head of Operations at our JLR Logistics Operating Centre. We are looking for a dynamic individual who is passionate about creating an inclusive and empowering workplace. In this role, you will promote a "safety first" culture, prioritizing the well-being of our workforce and fostering a safe, welcoming environment where everyone can thrive.</p> <p>As a leader, you will strategically engage with our customers, building strong relationships that establish DHL Supply Chain as a trusted partner in their success. Your ability to connect with people and understand their needs will be crucial in creating lasting partnerships.</p> <p>This position offers the chance to influence our strategic direction and implement innovative practices that set us apart from the competition. You will play a vital role in driving the success of the JLR Logistics Operating Centre. We seek candidates who embody teamwork and collaboration, encouraging open communication and support among team members.</p> <p>Do you have an innovative mindset and a willingness to explore new ideas that can enhance operations and improve experiences for both employees and customers?</p> <p>If you're ready to take on this exciting challenge and make a meaningful impact at DHL Supply Chain, we would love to hear from you!</p> <p><strong><span data-contrast="auto">WHAT DOES THE ROLE ENTAIL?</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li>Nurturing Relationships: Build and maintain strong, collaborative relationships with client senior management and key stakeholders by actively listening to their needs and responding with empathy and care.</li> <li>Large Scale Operations: Manage a 1 million sq ft facility that includes three separate chambers, with both manual and automated operations, and oversee a team of over 500 people.</li> <li>Collaborative Planning: Contribute to creating a Joint Business Plan with clients, ensuring a shared strategic framework that aligns the goals of both DHL and the client for mutual success.</li> <li>Operational Excellence: Focus on operational service, cost control, and quality performance while guiding regular client business reviews in a supportive and inclusive manner.</li> <li>Empowering Site Performance: Maximize site operations by effectively directing teams, thoughtfully planning resources, and maintaining open communication with all staff levels to foster a harmonious and productive work environment.</li> <li>Commitment to Compliance: Ensure that site operations meet all legal, corporate, contractual, and client requirements for safety, quality, service delivery, and cost, prioritizing the well-being of all stakeholders.</li> <li>Strategic Resource Planning: Implement effective resource planning based on client volume forecasts and operational capabilities, regularly reviewing and adjusting plans to stay responsive and adaptive.</li> <li>Championing Continuous Improvement: Lead the continuous improvement of operational performance against targets and budgets, identifying enhancement opportunities and developing impactful change programs with stakeholder support and engagement.</li> </ul> <p><span data-ccp-props="{}"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">WHAT DO WE NEED FROM YOU?</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li>Experience in managing closed book commercial arrangements with full P&L accountability for budgets over £35 million, ensuring careful financial oversight and alignment with business goals.</li> <li>Proven ability to oversee large, complex operations, including automated warehousing facilities, demonstrating expertise in advanced logistics management.</li> <li>Strong track record of leading warehousing operations at a senior level in fast-paced, high-pressure environments, focusing on process optimization and efficiency enhancement.</li> <li>Background in building effective relationships with Trade Unions through strong Employee Relations (ER) and Industrial Relations (IR) strategies.</li> <li>Commitment to delivering a safety-first culture in all operations.</li> <li>Experience with Process Improvement techniques to tackle operational challenges, along with a passion for continuous improvement essential for success in this role.</li> <li>Proven ability to build and nurture high-performing teams, fostering engagement, collaboration, and a culture of success.</li> <li>Outstanding record of achieving targets, reflecting a results-oriented mindset.</li> <li>Experience in an OEM manufacturing supply chain environment is desirable.</li> </ul> <p><strong><span data-contrast="auto">WHY CHOOSE US?</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:</span> <span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Company Car or Car Allowance</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Free confidential 24/7 GP Service</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Hundreds of discounts (including Retail, Childcare + Gym)</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Affordable loans & Enhanced Pension Scheme</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/</span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">OUR APPROACH TO DIVERSITY & INCLUSION</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">BE AN ESSENTIAL PART OF EVERYDAY LIFE</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. </span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p></div></div></div>